Johanna Barron
Toronto
Summary
Top-performing administrative professional with experience working in fast-paced environments that demand strong organizational, analytical and communication skills and a commitment to providing superior customer service. Strong attention to detail with the ability to multi-task and manage a high workload. Confidently builds relationships with individuals at all levels.
Overview
10
10
years of professional experience
Work History
Client Onboarding Senior Representative
The Bank Of Nova Scotia
06.2022 - Current
- Provides excellent customer support on account opening documents, ensuring industry regulations and policies are met with a strong attention to detail and timeliness
- Responsible for liaising with branch advisors and administrative assistants, ensuring that forms are accurate and complete, deepening client relationships while leveraging broader bank relationships
- Utilizes various industry applications such as WealthOne, HOD, COLD, and Sharepoint. Adheres to business controls such as Operational Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business conduct
- Responsible for training new-hires on team processes, as well as offering continued supervision and ongoing support
- Handles issues and error escalations demonstrating problem solving and conflict resolutions skills
Client Experience Representative (Senior)
Foundation Physiotherapy & Wellness
08.2019 - 05.2022
- Responsible for all office functions – scheduled appointments, maintained accurate and up-to-date confidential client information, patient intake queries for registration, telephone support, ordering and clinic inventory
- Regularly engaged with clients at the front desk, along with ensuring the clinic experience was kept at a high quality. Sold related health care services and products. Prepared and implemented marketing events and company promotions
- Responsible for invoicing and billing as well as collections and accounts receivables. Maintained accurate financial records. Investigated discrepancies in payment reconciliation reports
- Liaised with insurance adjusters and third-party funders to coordinate timely payments and resolve issues/disputes. Coordinated billing procedures with specific billing and payment systems with extended health care insurance and motor-vehicle accident benefits
- Trained several new-hires on customer service protocols and supervised them to ensure they met the clinic's high-performance standards
Social Support Assistant – Intern
Riverdale Housing Action Group
09.2017 - 04.2018
- Planned and organized community events and facilitated them independently for hundreds of women and children coming from the shelter system who have transitioned to permanent social housing
- Provided administrative duties and research tasks to support tenants' needs, provided referrals, case management, participation in Board meetings as well as the Fundraising and Programming Committees, actively part of the decision making and fundraising efforts
- Built solid relationships and rapport with service users, handled casework with tenants with mental health concerns, provided connections to resources
Social Support Assistant – Intern
Agincourt Community Services Association
09.2016 - 04.2017
- Provided ESL support for Women's programs, building relationships and rapport with service users and assisting in engaging and empowering oppressed women through independently facilitated workshops
- Promoted agency through community outreach events, developing public speaking skills through communicating information and civic engagement
- Enhanced service users' well-being by providing empathetic and compassionate support
Customer Relations Specialist
Media Clicks
07.2014 - 07.2017
- Provided exceptional customer support and built solid relationships, bolstering positive impacts on maintaining client retention and sales
- Identified solutions and addressed concerns that fit the needs of the company as well as its clients
- Performed administrative and clerical duties as needed
Education
Bachelor of Social Work -
Ryerson University
10.2018
Skills
- Organizational, Administrative & Analytical
- Accounting/Finance
- Time Management/Multi-Tasking
- Communication/Interpersonal
Timeline
Client Onboarding Senior Representative
The Bank Of Nova Scotia
06.2022 - Current
Client Experience Representative (Senior)
Foundation Physiotherapy & Wellness
08.2019 - 05.2022
Social Support Assistant – Intern
Riverdale Housing Action Group
09.2017 - 04.2018
Social Support Assistant – Intern
Agincourt Community Services Association
09.2016 - 04.2017
Customer Relations Specialist
Media Clicks
07.2014 - 07.2017
Bachelor of Social Work -
Ryerson University
Similar Profiles
Syran ClarkeSyran Clarke
Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)Manager Team Lead Corporate, Commercial and Small Business Banking at Republic Bank (EC) Limited (Formerly Bank of Nova Scotia)
Tankerlesia ChisholmTankerlesia Chisholm
Branch Manager at Bank of Nova ScotiaBranch Manager at Bank of Nova Scotia
SACHIN THAWANISACHIN THAWANI
Managing Consultant at Bank of Nova ScotiaManaging Consultant at Bank of Nova Scotia
Tammy HusseyTammy Hussey
Senior Relationship Manager at Business Banking, Bank of Nova ScotiaSenior Relationship Manager at Business Banking, Bank of Nova Scotia
Ramilya KharovaRamilya Kharova
Assistant Manager at Ajisen Ramen Canada Inc.Assistant Manager at Ajisen Ramen Canada Inc.