Johanna Alcantara
Business Accounting Student
Nepean,ON
Summary
Business Accounting Student with 10 years of work experience related to Credit Report Bureaus, committed to learning, developing skills in accounting. Self-directed and energetic with superior performance in both autonomous and collaborative environments.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Consumer Services Associate Senior
Experian Services Chile S.A.
01.2013 - 07.2022
- Analyze consumer credit reports and process their requirement in alignment with established policies for each case
- Respond promptly to necessary adjustments in the credit reports of individual consumers
- Close each file with the solution needed in response to each client's requests
- Thoroughly review the profiles of consumers who have been victims of fraud and follow processing procedures according to the policies of fraud victims
Sales Retail
Falabella
08.2011 - 12.2012
- Supervise labels and prices of the store’s products
- Personalized customer service to increase sales and reinforce the image of the store
- Management of collections returns and cash settlement at the end of the shift
- Use the cash register to process customer purchases, process payments and issue the corresponding receipts.
Education
Business Accounting
Algonquin College
Ottawa, ON04.2024
Certificate, Foreign Trade - undefined
DUOC UC
Santiago, Chile 05.2017 -
English-Spanish Translator: International Business - undefined
Universidad Tecnológica de Chile
Santiago, Chile 12.2013 -
Skills
Policy Adherence
Exceptional communication
Complaint Handling
Customer Service
Team Collaboration
Problem-solving aptitude
MS Office
Time management abilities
Decision-Making
Calm Under Pressure
Timeline
Certificate, Foreign Trade - undefined
DUOC UC
05.2017 -
English-Spanish Translator: International Business - undefined
Universidad Tecnológica de Chile
12.2013 -
Consumer Services Associate Senior
Experian Services Chile S.A.
01.2013 - 07.2022
Sales Retail
Falabella
08.2011 - 12.2012
Business Accounting
Algonquin College