JOHANN VIGGIANI
Mississauga,ON
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Operations Team Lead | LVMH
CEVA Logistics - Bollore Logistics
2022.02 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Coached team members in techniques necessary to complete job tasks.
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Warehouse Operations Lead | LVMH
CEVA Logistics - Bollore Logistics
2020.11 - Current
- Monitored inventory levels closely, proactively addressing potential shortages or overstock situations.
- · Picking and Packing orders respecting LVMH guidelines.
- Monitoring pickers and product quality control.
- Maintain and update relevant internal documentation.
- Collaborated with transportation partners to ensure receiving and dispatching in a timely maner.
- Ability to handle data reporting while working independently and with a team.
- Responded quickly to urgent requests from sales teams, expediting orders as needed without compromising on quality or accuracy.
- Streamlined order processing for faster customer service and improved satisfaction rates.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
BUSINESS DEVELOPMENT AND CUSTOMER SERVICE
D.C. Cables Ltd.
2014.02 - 2020.02
- Identifies client's needs and priorities
- Manages several files at the same time
- Participates in design of advertising campaigns
- Perseveres with an unparalleled concern for quality
- Adapts to organizational changes
- Demonstrates leadership and rigor
- Handled incoming orders by phone, fax and email and entered system
- Received and processed orders and order changes from internal and external customers
- Ensured efficient and accurate input of orders into system using a number of parameters including inventory data, logistics and customer specifications
- Monitored and followed-up on outstanding orders
- Handled all other customer requests: samples, orders, product information
- Promoted the company name to potential customers with E-marketing campaigns
- Generated new business with the latest technologies and marketing techniques
- Responded to all customer requests in a timely and accurate manner
- Worked in collaboration with the sales department
- Coordinated transport and logistics.
Bilingual Customer Service
Artemide Canada Inc.
2010.10 - 2011.10
- Handled incoming orders and returns on products and entering into SAP
- Handled complaints made by customers
- Planned, coordinated, and evaluate work procedures
- Listened actively and targeted of customer needs.
Supervisor and Customer Service
Memberworks Canada Inc.
2006.09 - 2009.02
- Handled incoming orders by phone and entered into system
- Managed complaints
- Practiced cross-selling to maximize profits
- Learned about different telephone communication protocols
- Solicitation and sale of a product or service
- Handled of complaints made by customers
- Listened to and evaluated calls made by employees in order to improve the services provided by agents.
Education
Managing Fashion & Luxury Companies.
Bocconi University | Certificate
12.2024
LVMH Certificate. - Creation & Branding, Retail and Customer experience
Inside LVMH
Toronto, ON09.2023
AEC: Post-Secondary Diploma in International Trade -
O’Sullivan College
08.2006
Skills
- Objective and Proactive
- Operational Excellence
- Workforce Planning
- Time Management
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Native or Bilingual
Timeline
Operations Team Lead | LVMH
CEVA Logistics - Bollore Logistics
2022.02 - Current
Warehouse Operations Lead | LVMH
CEVA Logistics - Bollore Logistics
2020.11 - Current
BUSINESS DEVELOPMENT AND CUSTOMER SERVICE
D.C. Cables Ltd.
2014.02 - 2020.02
Bilingual Customer Service
Artemide Canada Inc.
2010.10 - 2011.10
Supervisor and Customer Service
Memberworks Canada Inc.
2006.09 - 2009.02
Managing Fashion & Luxury Companies.
Bocconi University | Certificate
LVMH Certificate. - Creation & Branding, Retail and Customer experience
Inside LVMH
AEC: Post-Secondary Diploma in International Trade -
O’Sullivan College
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