Johann Chua
Sales Associate/Student
Burnaby,BC
Summary
Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sales Associate
Zara
Burnaby, BC
05.2021 - Current
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Journeys
Burnaby, BC
10.2017 - 07.2020
- Processed product returns and assisted customers with other selections.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Answered customer questions about sizing, accessories and merchandise care.
- Provided positive first impressions to welcome existing, new and potential customers.
Guest Experience Leader
McDonald's
Burnaby, BC
04.2016 - 04.2017
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Education
Associates Certificate - Marketing Management - Marketing Communications
British Columbia Institute of Technology
Burnaby, BC 09.2019 - Current
High School Diploma -
Burnaby South Secondary
Burnaby, BC 09.2014 - 06.2019
Skills
Sales trends
Timeline
Sales Associate
Zara
05.2021 - Current
Associates Certificate - Marketing Management - Marketing Communications
British Columbia Institute of Technology
09.2019 - Current
Sales Associate
Journeys
10.2017 - 07.2020
Guest Experience Leader
McDonald's
04.2016 - 04.2017
High School Diploma -
Burnaby South Secondary
09.2014 - 06.2019
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