Johanie Gozum
Sundre,AB
Summary
Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Bench Point Holdings Ltd. A/o Tim Hortons
2021.06 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Store Manager
Fewster Restaurant Ltd. (Subway)
2019.05 - 2021.05
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Assistant Restaurant Manager
Muy Bueno Corporation (Chowking)
2017.07 - 2019.07
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
Food and Beverage Attendant
MiniBar And Lounge
2014.09 - 2016.09
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Barista Team Leader
Espressemente Illy
2012.04 - 2013.05
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The East
Manila, Philippines04.2012
Skills
- Staff Management
- Inventory Control
- Operations Management
- Schedule Development
Languages
English
Native or Bilingual
Timeline
Supervisor
Bench Point Holdings Ltd. A/o Tim Hortons
2021.06 - Current
Store Manager
Fewster Restaurant Ltd. (Subway)
2019.05 - 2021.05
Assistant Restaurant Manager
Muy Bueno Corporation (Chowking)
2017.07 - 2019.07
Food and Beverage Attendant
MiniBar And Lounge
2014.09 - 2016.09
Barista Team Leader
Espressemente Illy
2012.04 - 2013.05
Bachelor of Science - Hotel And Restaurant Management
University of The East
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