Johana A. Navarrete
Inglewood
Summary
Results-driven Post Sale Coordinator with excellent problem-solving, analytical and organizational abilities with strong focus on collaborating with teammates to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in all environments.
Overview
10
10
years of professional experience
Work History
Post Sales Coordinator
Ferguson
Inglewood
10.2023 - Current
- Coordinated sales activities and collaborated with teams to ensure smooth operations.
- Maintained accurate records of customer interactions in the Salesforce system.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during and after the course of a sale.
- Identified customer needs by asking questions and advising on best solutions.
- Developed key customer relationships to increase sales.
- Collaborated with team members to prioritize urgent tasks and deadlines.
Inventory Control Specialist
Carvana Co.
Tempe
12.2021 - 05.2022
- Implemented organizational systems to optimize product placement and operational productivity.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Home Personal Assistant
Private Employers
Los Angeles
11.2020 - 09.2021
- Scheduled meetings and managed calendars
- Assisted with daily time management
- Coordinated events and speaking engagements
- Executed outbound calls and composed outbound emails to ensure timely responses.
- Used coordination and planning skills to achieve results according to schedule.
- Maintained daily report documents, memos and handled payments of accounts.
Customer Satisfaction Coordinator
Chick-fil-A
Culver City
12.2018 - 12.2019
- Managed incoming phone inquiries and processed customer orders
- Onboarded new hires effectively through orientations and comprehensive training
- Arranged and scheduled training classes for employee development
- Evaluated employee training progress and assessed need for supplemental training
- Designed and conducted post training evaluations and assessments to ensure adherence to training objectives
- Met training needs by developing and improving training strategies to meet changing demands
- Ensured that customer satisfaction goals were constantly being upheld to business standards
- Used Microsoft Word, Outlook, and other software tools to create documents and other communications.
- Adhered to standards and policies to ensure a safe working environment
Team Lead
Target
Culver City
07.2016 - 06.2019
- Applied customer feedback to develop process improvements and support long-term business needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
Associate of Arts - Communications
West Los Angeles College
Culver City, CA06-2020
Skills
- Sales coordination
- Customer relationship management
- Team collaboration
Timeline
Post Sales Coordinator
Ferguson
10.2023 - Current
Inventory Control Specialist
Carvana Co.
12.2021 - 05.2022
Home Personal Assistant
Private Employers
11.2020 - 09.2021
Customer Satisfaction Coordinator
Chick-fil-A
12.2018 - 12.2019
Team Lead
Target
07.2016 - 06.2019
Associate of Arts - Communications
West Los Angeles College