Johana Yac
Los Angeles
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Benefits Advisor
AFLAC
12.2024 - Current
- Educated clients on insurance options and benefits available through AFLAC.
- Assisted clients in completing insurance applications and claims processes.
- Conducted needs assessments to determine suitable coverage for clients.
- Developed and maintained relationships with policyholders for effective communication.
- Collaborated with team members to enhance service delivery and client satisfaction.
Customer Service Coordinator
Tadin Herb & Tea Co.
Vernon
02.2021 - 11.2024
- Staff Training on best practices to enhance team performance
- Processed order efficiently and ensure they were fulfilled on time for customer's satisfaction
- Resolved customer's concerns / handled inquiries promptly
- Run reports to evaluate overall team performance and sales
- Enhanced client retention and loyalty by resolving issues effectively
- Analyze Data
- Data Entry
- Fill out New Item / Maintenance forms
- Keep direct communication with DSD customers / Category Managers
- SKUs Price Update/ Description update
- Coordinated customer inquiries to ensure timely and accurate responses.
Front Desk Manager
SK Market
Long Beach
04.2020 - 10.2020
- Supervised and motivated staff to enhance team performance
- Any conflicts were resolved efficiently
- Trained new employees
- Delivered exceptional customer service
- Coordination of employee's schedule
Cashier Supervisor
Hansong Inc.
Los Angeles
10.2018 - 03.2020
- Supervised cashiers
- Trained new cashiers
- Processed cash transactions
- Run reports
- Update item pricing.
Education
ASSOCIATE OF APPLIED SCIENCE -
El Camino College
01.2019
HIGH SCHOOL DIPLOMA -
Dymally High School
01.2016
Skills
- Accuracy
- EDI
- Data Analytics
- Data Entry
- ERP Systems
- Sales Reporting
- Lace Up
- Labelling
- New Item Forms
- Maintenance Forms
- Customer Service
- Batching
- Sage
- Acumatica
- Invoicing
- Microsoft Excel/ Word and PPT
- Proficient Math Skills
- Benefits education
- Data analysis
- Problem solving
- Order fulfillment
- Staff training
Certification
Life, Accident and Health License
Languages
English
Professional
Spanish
Professional
Timeline
Benefits Advisor
AFLAC
12.2024 - Current
Customer Service Coordinator
Tadin Herb & Tea Co.
02.2021 - 11.2024
Front Desk Manager
SK Market
04.2020 - 10.2020
Cashier Supervisor
Hansong Inc.
10.2018 - 03.2020
ASSOCIATE OF APPLIED SCIENCE -
El Camino College
HIGH SCHOOL DIPLOMA -
Dymally High School