Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JOHANA VIPAMISAL

Toronto

Summary

As a single mom of two grown-up kids, I am experienced in developing nurturing relationships with children to support their emotional and educational growth. Utilize effective communication and organizational skills to manage daily routines and household tasks. Track record of fostering a positive, safe environment that meets the needs of both children and parents. Knowledgeable in parenting and caregiving skills with a solid background in child and elderly care, gained through caring for grandparents and aging parent. Detail-oriented individual with above-average communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

SITEL Worldwide - STAPLES Retail Account
06.2020 - Current
  • Learned company policies and procedures to provide accurate information to customers.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

SKIES ASIA - CAPITAL ONE FINANCIAL
04.2007 - 05.2020
  • Assisted customers with inquiries and product information, ensuring a positive experience.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Resolved customer complaints effectively, maintaining service quality and satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Utilized CRM software to track customer interactions and follow up on requests.
  • Collaborated with team members to streamline communication and enhance service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Tourism

CENTRO ESCOLAR UNIVERSITY
MANILA, PHILIPPINES
06-1996

Skills

  • Safety protocol knowledge
  • Efficient meal planning
  • Positive reinforcement
  • Childcare expertise
  • Knowledgeable in basic first aid techniques
  • Empathetic listening
  • Household management
  • Efficient scheduling abilities
  • Strong attention to detail
  • Problem-solving abilities
  • Personal care assistance
  • Supportive companionship

Languages

English
Full Professional
Filipino
Native or Bilingual

Timeline

Customer Service Representative

SITEL Worldwide - STAPLES Retail Account
06.2020 - Current

Customer Service Representative

SKIES ASIA - CAPITAL ONE FINANCIAL
04.2007 - 05.2020

Bachelor of Science - Tourism

CENTRO ESCOLAR UNIVERSITY

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JOHANA VIPAMISAL