Johana Martinez
Los Angeles
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving
REVOLVE
12.2023 - Current
- Implemented quality control measures to inspect incoming products for damages or defects, reducing return rates by 20%
- Optimized warehouse layout and storage systems to maximize efficiency and minimize handling time
- Utilized barcode scanning technology to track inventory movement accurately throughout the warehouse
- Maintained a clean and organized work area in compliance with safety regulations and company standards
- Implemented quality control measures during receiving process to identify damaged goods or packaging issues
- Safely operated material handling equipment following established safety guidelines
- Packed fragile items securely using appropriate packaging materials to prevent damage during transit
Order Processor
The Cotton On Group
05.2023 - 12.2023
- Efficiently picked and packed customer orders according to established guidelines and procedures
- Maintained accurate inventory records by carefully documenting all incoming and outgoing products
- Utilized handheld scanners to track inventory movement and ensure proper stock rotation
- Collaborated with team members to meet daily production targets, consistently achieving XX% above target
- Performed quality checks on products to ensure they met company standards before packaging for shipment
Library Assistant II
Pontificia Universidad Javeriana-Cali-Valle del Cauca
06.2018 - 04.2023
- Checked in and checked out library materials using automated systems, ensuring accuracy of records
- Provided basic reference assistance to patrons by answering questions and directing them to appropriate resources
- Collaborated with colleagues on collection development projects, recommending additions or removals based on user needs and preferences
- Trained new staff members on library procedures, policies, and customer service best practices
- Developed engaging social media content for the library's online platforms to promote services and events.
Customer Service Representative
Emcali
04.2015 - 03.2018
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new staff on best practices for customer interactions and service protocols.
- Analyzed customer feedback to identify trends and improve service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Call Center Representative
Olimpica
03.2013 - 01.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Assistance in File Organization
Servicio Nacional De Aprendizaje
Cali, Valle del Cauca12.2013
High school diploma - undefined
Liceo los pinos
Cali, Valle del Cauca01.2011
Skills
- Shipping & Receiving
- Order picker
- Order picking
- Customer service
- Library Services
- Customer support
- Active listening
- Professional telephone demeanor
- Customer relations
- Product and service solutions
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving
REVOLVE
12.2023 - Current
Order Processor
The Cotton On Group
05.2023 - 12.2023
Library Assistant II
Pontificia Universidad Javeriana-Cali-Valle del Cauca
06.2018 - 04.2023
Customer Service Representative
Emcali
04.2015 - 03.2018
Customer Service Call Center Representative
Olimpica
03.2013 - 01.2015
High school diploma - undefined
Liceo los pinos
Assistance in File Organization
Servicio Nacional De Aprendizaje
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