JOHANA MARMOLEJO
San ysidro
Summary
Detail-oriented Administrative Professional with experience in patient care within Radiation Oncology and Radiology. Implemented office procedures to enhance operational efficiency and communication. Skilled in managing schedules, maintaining records, and building positive relationships with colleagues and clients.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Sharp Healthcare
San Diego
03.2022 - Current
- Managed phone calls and emails to deliver accurate information, improving business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Coordinated communication between departments to streamline information flow.
- Assisted in implementing office policies and procedures to enhance operational consistency.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
Healthcare clerk
Sharp Memorial Hospital (6 north)
San Diego
02.2019 - 03.2022
- Managed scheduling for staff and patient appointments, optimizing patient flow in a busy hospital unit.
- Provided administrative support to the management team.
- Coordinated meetings and travel arrangements, ensuring effective communication and support for employees.
- Scheduled appointments for department personnel.
- Maintained employee attendance records according to company policies.
- Organized and maintained files, including electronic records.
- Maintained accurate department and customer records.
- Created and distributed documents, such as agendas and meeting minutes.
- Performed data entry tasks accurately within specified timeframes.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Streamlined workflow processes through development of efficient procedures, enhancing departmental operations.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Provided secretarial and office management support while building cooperative working relationships.
- Directed customer communication to appropriate department personnel.
- Scheduled appointments, meetings and events for management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
CNA
Poway Health Center
Poway
05.2018 - 02.2019
- Supported patients with daily living activities, including personal hygiene, feeding, and ambulation, fostering a nurturing environment.
- Facilitated range of motion exercises and rehabilitative activities per physician orders to promote patient recovery.
- Monitored food intake and output according to nursing staff instructions.
- Taught patients self-care techniques to enhance independence and improve quality of life.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
CNA
Bella Vista Health Center
Lemon Grove
11.2017 - 05.2018
- Assisted residents with ambulation using mobility aids, enhancing mobility and independence.
- Distributed drinking water and nourishment to residents, ensuring hydration and nutritional needs were met.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Provided empathetic support and communication to residents and families during end-of-life discussions, fostering comfort and understanding.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
CNA
HOME CARE AIDE
07.2017 - 11.2017
- Assisted with client personal care needs to foster independence and well-being.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Responded promptly to emergency situations involving clients.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Typical duties of a Home Health Care Aide are preparing meals, helping patients with personal hygiene, keeping company, and monitoring health conditions
- Kept up-to-date knowledge on current trends in home health care practices.
- Participated in continuing education programs to stay abreast of new developments in the field.
Education
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Phoenix, AZ05-2025
Patient Care Tech -
Brightwood College
San Diego, CA01-2017
Skills
- Medical administration
- Health Administration
- Client Interaction
- Patient Service
- Administrative Support
- Clerical Support
- Scheduling
- Appointment scheduling
- Schedule Management
- Data Entry
- Spreadsheet tracking
- Quality Assurance
- Office Safety Procedures
- Emergency Response
- Problem Resolution
- Troubleshooting
- Task Prioritization
- Team collaboration
- Team Management
- Professional Presentation
- Verbal Communication
- Communication skills
- Self-motivated
- Remote Office Availability
- Patient Service
Languages
- English
- Spanish
Awards
- Core Award (6 North) unit
- Perfect Attendance
- Employee Of The Month For August 2021 at Outpatient Pavilion
Accomplishments
• Employee of the month at Sharp Memorial Hospital
• 7 year achievement
• 7 year achievement
Timeline
Administrative Assistant
Sharp Healthcare
03.2022 - Current
Healthcare clerk
Sharp Memorial Hospital (6 north)
02.2019 - 03.2022
CNA
Poway Health Center
05.2018 - 02.2019
CNA
Bella Vista Health Center
11.2017 - 05.2018
CNA
HOME CARE AIDE
07.2017 - 11.2017
Bachelor of Science - Public Health
Southern New Hampshire University
Associate of Applied Science - Healthcare Administration
Pima Medical Institute
Patient Care Tech -
Brightwood College