Summary
Overview
Work History
Education
Skills
Accomplishments
Conferences Proceedings
Publications
Languages
Timeline
Generic

Johana Leal

Edmonton,Canada

Summary

Results-driven professional with 6+ years of experience leading recruitment, onboarding, and training in high-volume, fast-paced environments. MBA-qualified, skilled in building and developing diverse teams, optimizing processes, and driving business growth. Recognized for excellence in compliance, stakeholder engagement, and delivering high-quality candidate experiences. Committed to advancing equity, diversity, and inclusion in the workplace.

Overview

11
11
years of professional experience

Work History

General Manager

Panda Express
Edmonton, Canada
12.2022 - Current
  • Led recruitment, selection, and onboarding of 20+ team members, improving retention by 25%.
  • Designed and delivered comprehensive training programs, ensuring 100% compliance with operational standards.
  • Partnered with management to forecast staffing needs and align hiring with business objectives.
  • Directed the complete hiring cycle, from candidate interviews to offer finalization and onboarding.
  • Executed local marketing and community engagement initiatives to attract diverse talent across Campus (University of Alberta).
  • Boosted guest satisfaction by 16% through hands-on leadership and service retraining, maintaining a 4.5-star Google rating.
  • Achieved a 20% year-over-year revenue increase and cut costs by 15% through precise forecasting and inventory control.

Assistant Manager

Panda Express
Edmonton, Canada
04.2022 - 12.2022
  • Supported daily operations and partnered with the General Manager to ensure consistent adherence to brand and food safety standards.
  • Coordinated hiring, onboarding, and scheduling to optimize labor costs and productivity.
  • Monitored food preparation and service quality, reducing waste by 15% through improved operational oversight.
  • Resolved customer concerns promptly and professionally, enhancing service delivery and overall guest satisfaction.
  • Managed inventory and in-store promotions; acted as interim General Manager when needed.

Shift Leader

Panda Express
Edmonton, Canada
12.2018 - 04.2022
  • Directed team operations during peak hours, ensuring service quality and efficiency.
  • Supported inventory, invoicing, and reporting duties; served as acting manager in the Assistant Manager’s absence.
  • Led order-taking and solved guest issues during busy hours, helping the team deliver a smooth and positive dining experience.
  • Maintained service areas in compliance with health standards through regular cleaning and equipment checks.

Financial Cost Analyst

Mining Business Group SA CV
Guanajuato, Mexico
08.2016 - 11.2018
  • Analyzed payroll, logistics, and material costs to support budgeting and forecasting.
  • Developed financial reports, including cash flow and investment evaluations.
  • Managed supplier accounts and procurement reports to improve cost control.
  • Delivered financial insights to guide project planning and ensure alignment with policies.

Internship in Contract Management

Oil & Gas PDVSA
Maracaibo, Venezuela
05.2015 - 07.2015
  • Assisted in contract creation, review, and closure, ensuring policy and regulatory compliance.
  • Applied SAP (Materials Management Module) to create purchase orders, track contract execution, and generate service entry sheets.
  • Verified invoices against contract terms and service entries to ensure accurate and timely payments.
  • Monitored contractor performance and delivery timelines, maintaining detailed service and supply records.
  • Prepared contract status reports and coordinated with finance, legal, and procurement teams on terms, risk, and payment schedules.

Education

Master of Business Administration -

University of Guanajuato
Mexico
10.2018

Bachelor’s Degree in Accounting -

Rafael Belloso Chacin University
Venezuela
11.2015

Skills

  • Talent Acquisition & Recruitment Strategy
  • Campus Engagement & Partnership Building
  • Team Leadership & Staff Development
  • Stakeholder Management & Collaboration
  • Training Program Design & Delivery
  • Data Analysis & Recruitment Metrics
  • Employer Branding & Recruitment Marketing
  • Diversity, Equity & Inclusion Advocacy
  • Process Optimization & Compliance
  • Finance & Budget Management

Accomplishments

Honorable Mention, Summa Cum Laude, Dr. Rafael Belloso Chacín University, 2015, Exceptional academic achievement upon graduation.

Conferences Proceedings

  • XIV International Conference on Organizational Analysis, Higher Education and Sustainable Development, University of Guanajuato, Guanajuato, Mexico, 2016, Financing Alternatives for Micro, Small, and Medium-Sized Enterprises (MSMEs) in the Manufacturing Sector of the Municipality of Celaya. Oral Presentation.
  • VII International Conference on Accounting, Management, and Administrative Information Systems, Innovation in Organizations, Michoacan University of San Nicolas of Hidalgo, Michoacan, Mexico, 2016, Capital Markets and Electronic Simulators: Construction of Investment and Financing Scenarios for Medium and Large Enterprises in Mexico. Oral Presentation.
  • VII International Conference on Accounting, Management, and Administrative Information Systems, Innovation in Organizations, Michoacan University of San Nicolas of Hidalgo, Michoacan, Mexico, 2016, Analysis of the New Type of Commercial Entity for the Social and Economic Development of Micro, Small, and Medium-Sized Enterprises (MSMEs). Oral Presentation.
  • Forum of Young University Researchers and Consultants, Autonomous University of the State of Mexico, Mexico, 2016, Analysis and Interpretation of Financial Statements. Oral Presentation.

Publications

Organizational Studies in the Administrative Sciences in the Face of the Challenges of the 21st Century, 2017, Cienpozuelos Publishing, E-book, 978-607-9169-85-5.

Languages

English, Advanced

Spanish, Native

Timeline

General Manager

Panda Express
12.2022 - Current

Assistant Manager

Panda Express
04.2022 - 12.2022

Shift Leader

Panda Express
12.2018 - 04.2022

Financial Cost Analyst

Mining Business Group SA CV
08.2016 - 11.2018

Internship in Contract Management

Oil & Gas PDVSA
05.2015 - 07.2015

Master of Business Administration -

University of Guanajuato

Bachelor’s Degree in Accounting -

Rafael Belloso Chacin University
Johana Leal