Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johana Gomez

Mississauga

Summary

Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.

Overview

14
14
years of professional experience

Work History

Sales Associate

Winners
10.2024 - 12.2024
  • Greeting customers and answer questions regarding merchandise items, prices and brands, as well as to provide information on promotions.
  • Processing of daily shipments, organization, and set-up of the store area.
  • Assisting with Fitting Room duties including ensuring counter area is clean, organized and has the proper supplies in place and assisting customer inquiries.

Psychologist and English Teacher

Kinder Garden “Pequeños Talentos”
08.2021 - 02.2023
  • Developed innovative lesson plans to engage students in English language learning to children between 2 and 6 years of age.
  • Stimulated the area of gross, fine, cognitive and social motor skills.
  • Prepared progress reports.

Human Resource Psychologist

PH3 Studios
06.2017 - 05.2021
  • Created detailed job descriptions that accurately reflected position requirements and expectations, attracting well-suited applicants.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Customer Service Assistant

Totto
11.2015 - 08.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained clean and organized work environment to maintain customer safety.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Intern in Psychology / Human Resource

Hospital “Fundación Cardio-Infantil”
06.2012 - 05.2013
  • Do interviews and other psychological methods to individuals who applied to different positions in the Foundation; likewise, retirement and induction interviews.
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.


Intern in Psychology / Human Resource

Universidad de Ciencias Aplicadas y Ambientales (U.D.C.A)
06.2011 - 07.2011
  • Implement various training workshops for workers.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Education

Postgraduate - Organizational Psychology And Occupational Health

"El Bosque" University

Bachelor - Psychology

"El Bosque" University

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Attention to detail focus

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Sales Associate

Winners
10.2024 - 12.2024

Psychologist and English Teacher

Kinder Garden “Pequeños Talentos”
08.2021 - 02.2023

Human Resource Psychologist

PH3 Studios
06.2017 - 05.2021

Customer Service Assistant

Totto
11.2015 - 08.2016

Intern in Psychology / Human Resource

Hospital “Fundación Cardio-Infantil”
06.2012 - 05.2013

Intern in Psychology / Human Resource

Universidad de Ciencias Aplicadas y Ambientales (U.D.C.A)
06.2011 - 07.2011

Postgraduate - Organizational Psychology And Occupational Health

"El Bosque" University

Bachelor - Psychology

"El Bosque" University

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Johana Gomez