Johana Flores
San Diego CA
Summary
As learning and development professional, consistently created impactful training modules that drive organizational success. Proven track record in designing customized learning experiences that meet evolving business needs.
Professional Learning Trainer with comprehensive experience in developing and implementing effective training programs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning Trainer
Amazon
San Diego, CA
02.2025 - Current
- Facilitated onboarding sessions to enhance new employee understanding of policies, benefits and operational protocols.
- Conducted regular training assessments to evaluate employee performance and knowledge retention.
- Developed engaging training materials.
- Collaborated with team leads to identify skill gaps and implement targeted training initiatives.
- Monitored adherence to compliance standards, including safety and operational guidelines.
- Provided ongoing support and feedback to trainees, creating a culture of continuous improvement.
Ship Clerk
Amazon
San Diego, CA
11.2023 - 02.2025
- Monitored incoming volume to maintain efficient shipping operations.
- Coordinated with team members to prepare accurate shipments according to schedules.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with other departments ,and production teams for efficient coordination of orders within tight deadlines.
- Developed strong relationships with carriers
- Handled high-volume paperwork
Amazon Sort Center
Amazon
San Diego
01.2023 - 11.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
Dental Assistant
Dental Arts Of Palm Avenue
Chula Vista CA
09.2020 - 10.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
General Labor Worker
Ajinomoto Foods Of North America
San Diego
10.2017 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Food quality control.
- Adhered to company policies, safety procedures, and performance standards.
- Worked fast to complete tasks and meet daily deadlines.
- Operated equipment and machinery safely to prevent accidents.
- Assisted in training of new employees on company policies, procedures and processes.
Education
Associate of Science - Dental Assisting
Pima Medical Institute
Chula Vista CA08-2020
High School Diploma -
CEBBT
Tijuana BC06-2017
Skills
- Teamwork
- Leadership
- Work under pressure
- Problem solver
- Communication
- Critical Thinking
- Maintaining Quality Assurance
- Customer Experience
- Team organization
- Facilitation techniques
- Content development
- Training delivery
- Adult learning theory
Certification
- Certified AFM
- Certified problem solver.
- CPR
Languages
English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)
Timeline
Learning Trainer
Amazon
02.2025 - Current
Ship Clerk
Amazon
11.2023 - 02.2025
Amazon Sort Center
Amazon
01.2023 - 11.2023
Dental Assistant
Dental Arts Of Palm Avenue
09.2020 - 10.2022
General Labor Worker
Ajinomoto Foods Of North America
10.2017 - 03.2020
High School Diploma -
CEBBT
Associate of Science - Dental Assisting
Pima Medical Institute