Johana Cabrera
Fullerton
Summary
Detail-oriented healthcare professional with extensive experience in direct patient care and administrative support. Skills in vital signs monitoring and clinical documentation contribute to optimal patient outcomes and streamlined operations within healthcare settings.
Overview
11
11
years of professional experience
Work History
Clinical Associate
CHOC
Orange, CA
12.2024 - Current
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Monitored patient vital signs, documenting changes and reporting concerns to nursing staff.
- Assisted in mobility and transportation of patients, ensuring safety during transfers.
- Maintained cleanliness and organization of patient care areas, adhering to infection control protocols.
- Facilitated effective communication between patients, families, and healthcare providers regarding care needs.
- Trained new staff on best practices for patient care and safety procedures.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Unit Secretary
UCI Medical Center
Fountain Valley, CA
11.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Assisted with electronic medical record management, ensuring accurate and timely updates.
- Facilitated communication between patients, medical staff, and departments to enhance service delivery.
- Organized and maintained confidential patient files, adhering to HIPAA regulations.
- Streamlined administrative processes, improving efficiency in daily operations.
- Coordinated supply inventory management to ensure adequate stock levels for department needs.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Optimized patient flow through unit by effectively managing bed assignments and transfers.
- Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
Medical Assistant
CHOC
Orange, CA
05.2020 - 12.2024
- Administered patient care and assisted with examinations to enhance clinical efficiency.
- Coordinated patient scheduling and managed medical records for optimal workflow.
- Conducted vital sign assessments and documented findings accurately in electronic health records.
- Trained new staff on procedures and best practices to ensure compliance with healthcare standards.
- Collaborated with healthcare providers to optimize treatment plans for diverse patient populations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
Referral Coordinator
Neurodiagnostic Center
Fountain Valley, CA
12.2021 - 11.2024
- Coordinated patient referrals, ensuring timely access to neurodiagnostic services.
- Managed scheduling for diagnostic appointments, optimizing workflow and reducing wait times.
- Maintained accurate patient records in electronic health systems, ensuring compliance with regulations.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
Referral Coordinator
The Truong Neuroscience Institute
Fountain Valley, CA
07.2015 - 05.2020
- Managed scheduling for diagnostic appointments, optimizing workflow and reducing wait times.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Requested authorizations for Botox treatments.
Education
High School Diploma -
Anaheim High School
Anaheim, CABachelor of Science - Nursing
Nightingale College
Ogden, UTSkills
- BLS certification
- Vital signs monitoring
- HIPAA regulations
- Patient confidentiality
- Clinical documentation
- Direct patient care
- Specimen labeling
- Electronic health records
- CPR
- Patient scheduling
- Insurance authorizations
- Immunization administration
- Insurance verification
- Medical terminology
- Procedure assistance
- Payment collection
- Inventory and supply management
- Prescription refills
Languages
Spanish
Professional Working
Timeline
Clinical Associate
CHOC
12.2024 - Current
Unit Secretary
UCI Medical Center
11.2024 - Current
Referral Coordinator
Neurodiagnostic Center
12.2021 - 11.2024
Medical Assistant
CHOC
05.2020 - 12.2024
Referral Coordinator
The Truong Neuroscience Institute
07.2015 - 05.2020
High School Diploma -
Anaheim High School
Bachelor of Science - Nursing
Nightingale College