Johana Acosta
Fontana,CA
Summary
Excellent customer service professional with experience at Total Transportation, excelling in conflict resolution and fostering customer loyalty. Bilingual in Spanish and English, I leverage excellent communication and problem-solving skills to enhance service experiences. Proven ability to adapt and thrive in high-pressure environments, ensuring timely and satisfactory resolutions for clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Total Transportation
02.2024 - 08.2025
- Responding to customers via emails at an efficient timely matter
- Answering phone calls to assist costumers on their existing orders
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dispatcher
Best Buy
09.2021 - 01.2023
- Scheduling and coordinating delivery and installation appointments for customer purchases
- Assigning delivery drivers to fulfill orders efficiently and within the designated time frames.
- Tracking and monitoring delivery progress to ensure on-time arrivals of packages .
- Maintaining effective communication with delivery address .
- Alerting them about their assigned routes, any changes in the delivery schedule.
Florist
Urban Florist
03.2022 - 07.2022
- Providing excellent customer service by understanding and meeting customer preferences and requirements.
- Purchasing and selecting flowers, plants, and other floral supplies.
- Designing and arranging bouquets, centerpieces, and other floral arrangements .
- Maintaining inventory and managing stock levels
- Managing the shop and its display to create an appealing and inviting environment for customers
- Participating in networking events or collaborations with other vendors or businesses in the industry.
Skills
- Excellent communication skills
- Bilingual ( Spanish and English)
- Fast Learner
- Problem-solving skills
- Empathy and patience towards customer and colleagues
- Flexible and adaptive to any challenges thrown my way
- Willing to learn new challenges
Timeline
Customer Service Representative
Total Transportation
02.2024 - 08.2025
Florist
Urban Florist
03.2022 - 07.2022
Dispatcher
Best Buy
09.2021 - 01.2023
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