JOHAN YOHANA
Newmarket,ON
Summary
A professional, dedicated, and team-oriented individual determined to contribute to valuable, welcoming, and effective customer service experiences and improve the quality of communication skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank Of Canada
09.2024 - 09.2025
- Built and maintained strong, long-term relationships with clients by understanding financial needs and offering tailored solutions that enhance client engagement.
- Provide expert advice on personal banking products and services, including savings accounts, mortgages, credit cards, and investment products, ensuring clients make informed decisions.
- Assist clients in achieving their financial goals by guiding them through budgeting, saving, and investment strategies in collaboration with RBC’s financial planners and wealth management professionals.
- Addressed and resolved client concerns promptly, ensuring high client satisfaction and fostering loyalty through effective issue resolution.
- Stay current on market trends, RBC products, and competitor offerings to provide clients with relevant, up-to-date financial insights.
- Ensured compliance with RBC’s policies, procedures, and regulatory requirements to mitigate financial risks and safeguard client data integrity.
- Work closely with colleagues in a fast-paced, collaborative environment to ensure seamless service delivery and the achievement of collective goals.
Assistant Manager
Glentel (WirelessWave)
12.2021 - 04.2024
- Led and supervised team, providing guidance, support, and coaching to enhance performance through regular evaluations, feedback, and training programs.
- Implemented effective sales techniques, including consultative selling and needs analysis, to match customers with the most appropriate products and services.
- Communicated complex technical features of wireless devices to customers, facilitating increased product adoption and customer satisfaction.
- Built and maintained positive customer relationships, addressing inquiries related to wireless plans and services for various carrier companies.
Technology Advisor
Staples Canada
01.2017 - 06.2021
- Advised customers on installation and operation of computer hardware, software, networks, and peripherals, enhancing their technical understanding and user experience.
- Proactively engaged customers on the sales floor, actively listening to their needs and offering tailored solutions to meet their requirements.
- Addressed customer inquiries and troubleshot technical issues with patience and empathy, fostering positive interactions and customer satisfaction.
- Collaborated in development of new systems and technologies, contributing to improvements in business operations.
Education
High School Diploma -
Ascension of Our Lord Catholic Secondary School
Mississauga, ON06.2019
Skills
- CRM management
- Client interaction
- Sales monitoring
- Sales Growth
- Retail management
- Recruitment and hiring
- Schedule management
- Staff Development
- Computer skills
- Office Suite proficiency
- Business Administration
- Team motivation
Languages
- English
- Arabic
Certification
Basic Life Support CPR with BVM, 08/2023, 08/2025
Timeline
Client Advisor
Royal Bank Of Canada
09.2024 - 09.2025
Assistant Manager
Glentel (WirelessWave)
12.2021 - 04.2024
Technology Advisor
Staples Canada
01.2017 - 06.2021
High School Diploma -
Ascension of Our Lord Catholic Secondary School