Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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JOHAN YOHANA

Newmarket,ON

Summary

A professional, dedicated, and team-oriented individual determined to contribute to valuable, welcoming, and effective customer service experiences and improve the quality of communication skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Advisor

Royal Bank Of Canada
09.2024 - 09.2025
  • Build and maintain strong, long-term relationships with clients by understanding their financial needs and offering tailored solutions.
  • Provide expert advice on personal banking products and services, including savings accounts, mortgages, credit cards, and investment products, ensuring clients make informed decisions.
  • Address and resolve client concerns or issues promptly, ensuring a high level of client satisfaction and fostering loyalty.
  • Assist clients in achieving their financial goals by guiding them through budgeting, saving, and investment strategies in collaboration with RBC’s financial planners and wealth management professionals.
  • Ensure compliance with RBC’s policies, procedures, and regulatory requirements to mitigate financial risks and protect client data.
  • Work closely with colleagues in a fast-paced, collaborative environment to ensure seamless service delivery and the achievement of collective goals.
  • Stay current on market trends, RBC products, and competitor offerings to provide clients with relevant, up-to-date financial insights.

Assistant Manager

Glentel (WirelessWave)
12.2021 - 04.2024
  • Lead and supervised a team of employees, providing guidance, support, and coaching to ensure optimal performance while conducting regular performance evaluations, offering feedback, and implementing training programs to enhance team productivity and development.
  • Constructed and maintained positive relationships with customers, providing ongoing support and addressing inquiries related to wireless plans, residential services, and cell phones for various cellular carrier companies.
  • Implemented effective sales techniques, including consultative selling and needs analysis, to match customers with the most appropriate products and services.
  • Demonstrated expertise in understanding and effectively communicating complex technical features of wireless devices and services to customers, resulting in increased product adoption and customer satisfaction.

Technology Advisor

Staples Canada
01.2017 - 06.2021
  • Provided technical advice and support to customers regarding the installation and operation of computer hardware, software, networks, and peripherals.
  • Proactively engaged customers on the sales floor, actively listening to their needs and offering tailored solutions to meet their requirements.
  • Demonstrated patience and empathy when addressing customer inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive and satisfying shopping experience.
  • Assisted in the development of new systems and technologies for use in business operations.

Education

High School Diploma -

Ascension of Our Lord Catholic Secondary School
Mississauga, ON
06.2019

Skills

  • Orientating and training
  • Schedule oversight
  • Staff Development
  • Customer Relationship Management (CRM)
  • Team motivation
  • Retail Operations Management
  • Computer and analytical skills
  • Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Sales monitoring
  • Recruitment and hiring
  • Business Administration
  • Strategic Planning
  • Sales Growth
  • Client interaction

Certification

Basic Life Support CPR with BVM, 08/2023, 08/2025

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Client Advisor

Royal Bank Of Canada
09.2024 - 09.2025

Assistant Manager

Glentel (WirelessWave)
12.2021 - 04.2024

Technology Advisor

Staples Canada
01.2017 - 06.2021

High School Diploma -

Ascension of Our Lord Catholic Secondary School

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JOHAN YOHANA