JOHAN YOHANA
Newmarket,ON
Summary
A professional, dedicated, and team-oriented individual determined to contribute to valuable, welcoming, and effective customer service experiences and improve the quality of communication skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Advisor
Royal Bank Of Canada
09.2024 - 09.2025
- Build and maintain strong, long-term relationships with clients by understanding their financial needs and offering tailored solutions.
- Provide expert advice on personal banking products and services, including savings accounts, mortgages, credit cards, and investment products, ensuring clients make informed decisions.
- Address and resolve client concerns or issues promptly, ensuring a high level of client satisfaction and fostering loyalty.
- Assist clients in achieving their financial goals by guiding them through budgeting, saving, and investment strategies in collaboration with RBC’s financial planners and wealth management professionals.
- Ensure compliance with RBC’s policies, procedures, and regulatory requirements to mitigate financial risks and protect client data.
- Work closely with colleagues in a fast-paced, collaborative environment to ensure seamless service delivery and the achievement of collective goals.
- Stay current on market trends, RBC products, and competitor offerings to provide clients with relevant, up-to-date financial insights.
Assistant Manager
Glentel (WirelessWave)
12.2021 - 04.2024
- Lead and supervised a team of employees, providing guidance, support, and coaching to ensure optimal performance while conducting regular performance evaluations, offering feedback, and implementing training programs to enhance team productivity and development.
- Constructed and maintained positive relationships with customers, providing ongoing support and addressing inquiries related to wireless plans, residential services, and cell phones for various cellular carrier companies.
- Implemented effective sales techniques, including consultative selling and needs analysis, to match customers with the most appropriate products and services.
- Demonstrated expertise in understanding and effectively communicating complex technical features of wireless devices and services to customers, resulting in increased product adoption and customer satisfaction.
Technology Advisor
Staples Canada
01.2017 - 06.2021
- Provided technical advice and support to customers regarding the installation and operation of computer hardware, software, networks, and peripherals.
- Proactively engaged customers on the sales floor, actively listening to their needs and offering tailored solutions to meet their requirements.
- Demonstrated patience and empathy when addressing customer inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive and satisfying shopping experience.
- Assisted in the development of new systems and technologies for use in business operations.
Education
High School Diploma -
Ascension of Our Lord Catholic Secondary School
Mississauga, ON06.2019
Skills
- Orientating and training
- Schedule oversight
- Staff Development
- Customer Relationship Management (CRM)
- Team motivation
- Retail Operations Management
- Computer and analytical skills
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- Sales monitoring
- Recruitment and hiring
- Business Administration
- Strategic Planning
- Sales Growth
- Client interaction
Certification
Basic Life Support CPR with BVM, 08/2023, 08/2025
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Client Advisor
Royal Bank Of Canada
09.2024 - 09.2025
Assistant Manager
Glentel (WirelessWave)
12.2021 - 04.2024
Technology Advisor
Staples Canada
01.2017 - 06.2021
High School Diploma -
Ascension of Our Lord Catholic Secondary School