Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Johan Yohana

Woodbridge,ON

Summary

  • A professional, dedicated, and team-oriented individual determined to secure a position at your company to contribute to valuable, welcoming, and effective customer service experiences and improve the quality of communication skills while gaining new experiences and skill sets for everyday interactions.
  • More than 8 years of an admirable customer service provider as a sales assistant manager, advisor, associate, and team member who demonstrated highly focused multitasking skills and professional behaviour toward customers and colleagues while fulfilling additional requests.
  • Collaborative, positive, adaptable, and accountable individual, proven by different roles and showing excellent relationship-building, critical thinking, and communication skills for individuals of various ages and backgrounds.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Wirelesswave
Vaughan, ON
12.2021 - Current
  • Leading and supervising a team of employees, providing guidance, support, and coaching to ensure optimal performance while conducting regular performance evaluations, offering feedback, and implementing training programs to enhance team productivity and development
  • Building and maintaining positive relationships with customers, providing ongoing support and addressing inquiries related to wireless plans, residential services, and cell phones for the companies of Rogers, Bell, Fido, Virgin Plus, Chatr, and Lucky Mobile
  • Implemented effective sales techniques, including consultative selling and needs analysis, to match customers with the most appropriate Bell and Rogers products and services
  • Demonstrating expertise in understanding and effectively communicating complex technical features of wireless devices and services to customers, resulting in increased product adoption and customer satisfaction.

Apple Advisor

Best Buy
08.2021 - 11.2021
  • Conduct product demonstrations and tutorials to showcase key features and benefits, helping customers make informed purchasing decisions
  • Maintained current knowledge of applicable sales and product changes to provide the best possible service to all customers by identifying the most appropriate solutions based on their requirements
  • Met or exceeded sales targets and quotas by proactively engaging with customers, identifying their needs, and recommending appropriate products and services.

Technology Sales Supervisor

Staples Canada
01.2017 - 06.2021
  • Developed a comprehensive understanding of Staples' range of technology products, including computers, printers, accessories, and software solutions
  • Proactively engage customers on the sales floor, actively listening to their needs and offering tailored solutions to meet their requirements
  • Demonstrated patience and empathy when addressing customer inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive and satisfying shopping experience.

Education

Diploma -

Ascension of Our Lord Catholic Secondary School
06.2019

Skills

  • Computer and analytical skills
  • Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Sales Monitoring
  • Staff Development
  • Team Motivation

Certification

Basic Life Support CPR with BVM, 08/2023, 08/2025

Languages

  • Fluent English
  • Arabic
  • Assyrian

Timeline

Assistant Manager

Wirelesswave
12.2021 - Current

Apple Advisor

Best Buy
08.2021 - 11.2021

Technology Sales Supervisor

Staples Canada
01.2017 - 06.2021

Diploma -

Ascension of Our Lord Catholic Secondary School

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Johan Yohana