Johan Nel

• Provide Exceptional Customer Service: Engage with customers to understand their unique needs and recommend the best Eastlink products and services, including Internet, Mobile, TV, Home Phone, and Security & Automation solutions.
• Drive Sales and Revenue Growth: Actively promote Eastlink’s offerings, upsell additional features, and achieve or exceed individual and team sales targets through a consultative sales approach.
• Stay Updated on Product Knowledge: Maintain a strong understanding of Eastlink’s latest products, services, promotions, and industry trends to effectively educate customers and offer informed solutions.
• Handle Customer Inquiries and Troubleshooting: Address customer concerns regarding billing, service issues, and product functionality, ensuring a smooth and positive customer experience.
• Process Transactions Efficiently: Manage point-of-sale transactions, process payments, set up new accounts, and handle contract renewals while ensuring accuracy and compliance with company policies.
• Build and Maintain Customer Relationships: Foster trust and loyalty by providing ongoing support, following up with customers, and ensuring satisfaction with Eastlink services.
• Collaborate with Team Members: Work closely with colleagues and management to optimize store performance, participate in team training sessions, and contribute to a positive and productive work environment.
• Ensure Store Presentation and Compliance: Maintain a clean, organized, and visually appealing store layout, follow merchandising standards, and adhere to company policies and procedures

• • Design and maintain company web platform
  • Manage and maintain the company's digital media and platforms for marketing purposes
  • Facilitate the estimating and pricing process and oversee all the administration and financial functions of the business
  • Manage all cross-border documentation and processes
  • Plan and manage on-time pick-up and delivery schedules
  • Building customer relations and resolving customer disputes
  • Oversee planned maintenance of the fleet, ensuring compliance with all health and safety regulations
  • Responsible for inventory management

• At Jumping Fox Software, my responsibilities are to manage our client accounts, provide support to clients, perform risk assessments on client accounts to determine High, Medium and Low risk clients
• I work closely with these clients to reduce the churn in the company and make sure everyone of our clients finds the results they're looking for with our software
• Other duties include updating training manuals, company policies and, onboarding and providing training to our new and current clients
• I also gathered client feedback and turned those into development tickets

• I work on developing beautiful and functional Websites for Velsoft and their customers
• I work on WordPress websites here, customizing everything on the page and using custom solutions with Javascript and PHP
• I also work on maintaining and upgrading our in-house products with a PHP Laravel Back-end
• Though the biggest chunk of my day-to-day work is creating stunning web-pages from PhotoShop Diagrams

• Company Overview: Greenhorn Solutions is a company created by the I.T faculty at the NSCC Truro campus
• It was created as a way to offer work placements to students and help the community
• At Greenhorn we took on projects from various community members
• It was our responsibility to pick a project we wanted to complete and make sure we finished our projects in time we had to contact our clients and to collect all the project requirements from them in the form of user stories
• We then had to design and develop their web solutions for them
• We used SCRUM and had daily stand-ups
• I thoroughly enjoyed this experience
• Greenhorn Solutions is a company created by the I.T faculty at the NSCC Truro campus
• It was created as a way to offer work placements to students and help the community

• Company Overview: Quantum State is a company founded by me and my friends in our second year of our BSc
• I.T studies the company is still doing well after a couple of years
• I was the lead front-end Developer during my time with them
• Quantum State is a company founded by me and my friends in our second year of our BSc
• I.T studies the company is still doing well after a couple of years