Johan Corrales Masis
Financial Analyst
Alameda
Summary
I am a hard worker, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties.
Overview
2
2
years of professional experience
Work History
Application Advocate
Auxis
- Respond to high-volume inbound calls daily
- Work to achieve best in class customer service by meeting or exceeding all customer experience key performance indicators
- Provide accurate and timely responses to potential customers; reroute calls to other departments when necessary
- Treat all callers with respect and provide a world-class customer experience
- Adhere to work schedule, assigned daily duties, and work activities
- Attend all mandatory training and meetings
- Follow all policies, procedures, and compliance regulations.
Sykes customer service representative
03.2021 - 04.2022
- Fraud department
- Help customers to report fraud on their accounts
- Go deeper to detect fraud on the statements
- Process refunds
- Report disputes
- Trouble shooting on the systems.
Moveout Coordinator
Concentrix
02.2020 - 03.2021
- Working as a move out coordinator
- Providing help to the customers with move outs when they leave the residences
- Reporting home damages and take money from the deposit to cover them
- Charging damages after they left the home depending on how long have, they lived on there
- Reviewing customer's rent contracts, to make sure that they complete the process just to don´t charge any additional.
Education
BUSINESS ADMINISTRATION -
UNIVERSIDAD DE CIENCIAS Y EL ARTE
Skills
Microsoft Office
Team Player
Critical Thinking
Dedicated
Problem Solver
Portuguese
Analytical
Energetic Work Attitude
Effective Time Management
Telecommunication Skills
Customer Service Expert
Guided to customer satisfaction
References
- Joselyn Vargas, Collections Analyst at Amazon, 7292-6583
- Melisa Corrales, OTC supervisor at British American Tobacco 7197-3517
Timeline
Sykes customer service representative
03.2021 - 04.2022
Moveout Coordinator
Concentrix
02.2020 - 03.2021
Application Advocate
Auxis
BUSINESS ADMINISTRATION -
UNIVERSIDAD DE CIENCIAS Y EL ARTE
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