Jogendra Kumar Sahoo

Project Overview:
The objective of this project is migrating Bell’s disintegrated and satellite billing/invoicing platforms into a core/centralized billing system.

Responsibilities:
1. Collaborated with clients to determine project specifications and scope.
2. Reviewed and clarified requirements in BRDs. Split into different EPICs and then Features. Provided SWAG, DCUT and SST effort estimates.
3. Provided solution for each feature and documented the same in IA document.
4. Provided technical leadership to team members during system design.
5. Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
6. Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
7. Participated in system development life cycle from requirements analysis through system implementation.
8. Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.

Project Overview:
The objective of this project is to deliver/deploy periodic product enhancements, new functionalities etc. into non-production and Production environments ensuring quality of the delivery for multiple telecom BSS modules as a scrum master for product release management.

Responsibilities:
1. Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents.
2. Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
3. Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
4. Liaising between developers and project stakeholders; fostering quality communication with BAs, Product Owners, Scoping/Solutioning teams.
5. Partner directly with enterprise architects, software architects while simultaneously coordinating with leadership to resolve time-sensitive issues to ensure successful delivery of the project.
6. Ensuring adequate feature divisions, Effort estimations from project development team and acceptance of User stories in Jira.
7. Performed backlog grooming and sprint demos.
8. Developed plans and schedules for product release and prepared necessary objectives for same.
9. Provided release services for SDLC waterfall and agile methodologies.
10. Concurrently managed multiple releases.
11. Managed all Non-production environments (NPEs) ensuring the stringent scrum timelines and code drop schedule are not hindered, quality of delivery and high availability of the systems are maintained.
12. Created and improved release processes and documentation to minimize customer impact during deployments.
13. Prepared extensive questionnaire.
14. Gathered business requirements, understood the business and functional requirements. Prioritized them.
15. Actively involved in the walkthroughs and meetings with development team to discuss related issues.
16. Documented workflows designed UI and results of business analysis and obtained signoffs from client on specifications.
17. Assisted customers in resolving all issues and updated project status accordingly.
18. Anticipated/Forecasted project risks and worked on to mitigate the same.
19. Managed expectations of stakeholders (Development Team, Application Operations, DBAs, Customer Support, Business analysts, Product Owners, Business marketing teams etc).

Project Overview:
Being a key member of the DevOps team, my role required me to handle 2 types of tasks namely some part of delivery management and application operations in a telecom BSS project for Vodafone Germany (Local Market).

Responsibilities:
Co-ordinating with business teams, BAs, Enterprise architects to gather requirements and understand business needs. Apart from this, I have also been handling the following from requirement engineering point of view.

1. Preparing Project Effort Estimation
2. Project Document Review
3. Preparing Solution Design Document (SDD)
4. Preparing Service Flow Catalogues
5. Preparing business case for Migration Activities
6. Operation Manual Preparation
7. Preparing Service Specification
8. Doing Problem Management (PRT) - Bug Fixes
9. As part of Application Operations, I was required to mentor and guide my team to perform the following tasks.
a. Production Incident Management
b. Service Request Management
c. Root Cause Analysis of reported problems
d. Proactive monitoring to find potential problems.
e. System Heath Check
f. Automation/Shift left of repetitive Tasks.
g. Identifying cases for FTF (First Time Fix)
h. Analysis and reduction of Incident MTTR (Mean Time to Resolve)
i. Data Integrity checks
j. Monitoring system Alerts
k. Achieving CXX (Customer Experience Excellence)
l. System Sanity Check activity during product Version Release.

1. Telecom Billing Application Development
2. Bug Fixes.
3. Creation of backend Tuxedo services using C, Pro *C, Power Builder. that are used by Front-End application/GUI.
4. IA/DPD creation and review of CRs/PCRs.
5. Migration/Conversion script creation etc.

1. Created a multi-threaded Pool server using socket programming for Atlanta Rail-Pass System.
2. Reviewed CRs/PCRs for product enhancements.
3. Defect Fixes