Joey Simms
St. John’s,Canada
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with an upbeat attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
Work History
Assitant Manager
Dollarama
St. John's, Newfoundland and Labrador
10.2021 - 02.2026
- Assisted in managing daily operations for retail team and customer service initiatives.
- Trained and mentored staff on effective sales techniques and customer engagement strategies.
- Coordinated inventory management processes to ensure product availability and organization.
- Developed staff schedules to optimize coverage during peak business hours and events.
- Monitored compliance with company policies and procedures for quality assurance purposes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Merchandising Staff
Canadian Tire
St. John’s, Canada
05.2017 - Current
- Arranging and promoting/signing merchandise on showroom floor
- Creating displays for products according to the seasonal demand
- Stocking / Refilling merchandise within the promotional area
- Assisted customers in selecting merchandise and provided product information.
- Organized product displays to enhance visibility and attract customer interest.
- Collaborated with team members to execute promotional events and sales strategies.
Help Desk Representative
Bell Aliant
08.2015 - 07.2016
- Administered Hosted Exchange Mail Service
- Tasks included user account creation and setup of accounts on PC/Mobile.
- Troubleshooting for Outlook 2010 & 2013
- Assisted customers with backup and restore of email accounts.
- Contract Employee via Drake International
Warehouse Staff
Canadian Tire
St. John’s, Canada
06.2014 - 08.2015
- Responsible for unloading, cataloguing and storing merchandise delivered to the store
- Using store computer systems to find and retrieve merchandise for store staff and customers
Education
2 Year Diploma Program - Computer Systems & Networking
College of the North Atlantic
St. John’s, NL01.2015
Skills
- Time management
- Report writing
- Team motivation techniques
- Customer engagement
- Staff training
- Inventory management
- Sales strategy
- Merchandising techniques
- Shift scheduling
- Team collaboration
- Effective communication
- Product branding
- Workplace safety compliance
- Vendor relationship management
- Orientating and training
- Retail operations
- Customer rapport
References
References available upon request
Timeline
Assitant Manager
Dollarama
10.2021 - 02.2026
Merchandising Staff
Canadian Tire
05.2017 - Current
Help Desk Representative
Bell Aliant
08.2015 - 07.2016
Warehouse Staff
Canadian Tire
06.2014 - 08.2015
2 Year Diploma Program - Computer Systems & Networking
College of the North Atlantic