Joey Pocino
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. An experienced leader with strong background in guiding teams, managing projects, and achieving objectives.
Overview
7
7
years of professional experience
Work History
Sports Store Manager
Canlan Sportsplex
12.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Pro Shop Supervisor
Lakeview Golf Course
04.2020 - 11.2022
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained visual appeal of the pro shop with consistent organization and attractive displays.
- Processed financial transactions accurately using point-of-sale systems, ensuring accurate recordkeeping.
- Supervised a team of employees, providing guidance and support in day-to-day operations.
Golf Operations Team Member
Mississauga Golf and Country Club
04.2018 - 11.2019
- Performed back shop duties, range and short game area maintenance.
- Assisted setting up and executing tournaments while working alongside professional staff.
- Responsible for greeting members and guests in a professional, courteous and enthusiastic manner- directing guests and staff to appropriate locations.
- Resolved members and customers issues promptly, maintaining a high level of satisfaction and loyalty.
Education
Bachelor of Arts - Business Communications
Brock University
St. Catharines, ON04-2019
High School Diploma -
St. Aloysius Gonzaga Secondary School
Mississauga, ON06-2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
Timeline
Sports Store Manager
Canlan Sportsplex
12.2022 - Current
Pro Shop Supervisor
Lakeview Golf Course
04.2020 - 11.2022
Golf Operations Team Member
Mississauga Golf and Country Club
04.2018 - 11.2019
Bachelor of Arts - Business Communications
Brock University
High School Diploma -
St. Aloysius Gonzaga Secondary School
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