Joey Ontiveros
Watsonville
Summary
Dynamic sales professional with proven leadership at Santa Cruz Seaside Company, excelling in customer service and problem resolution. Adept at building strong relationships and achieving sales goals through effective communication and team collaboration. Recognized for creativity in merchandising and maintaining high-quality standards, driving operational improvements and customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Nob Hill Foods
All Purpose Staffing
12.2018 - Current
- Acted as a team leader in projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
Merchandiser
Hope Thrift Center
12.2017 - 11.2018
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Organized store merchandise racks by size, style, and color.
- Developed themes, props and lighting for merchandise displays.
Sales Manager
Santa Cruz Seaside Company
03.2013 - 12.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales Associate
Express Clothing
01.2016 - 08.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build harmony and lasting relationships.
Education
No Degree - Business
Cabrillo College
Aptos, CA05-2016
High School Diploma -
Pajaro Valley High School
Watsonville, CA05-2015
Skills
- Leadership
- Analytical
- Problem resolution
- Excellent communication
- Customer service
- Team building
Timeline
Nob Hill Foods
All Purpose Staffing
12.2018 - Current
Merchandiser
Hope Thrift Center
12.2017 - 11.2018
Sales Associate
Express Clothing
01.2016 - 08.2016
Sales Manager
Santa Cruz Seaside Company
03.2013 - 12.2017
No Degree - Business
Cabrillo College
High School Diploma -
Pajaro Valley High School
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