Joey Ochoa
San Jose
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Logistics Manager
Ricoh USA
06.2018 - 01.2022
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Program Manager
Amazon
02.2022 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Decision-making
- Training and development
- Flexible and adaptable
- Stakeholder communications
- Relationship building
- Scheduling and planning
Languages
Spanish
Full Professional
Timeline
Program Manager
Amazon
02.2022 - Current
Logistics Manager
Ricoh USA
06.2018 - 01.2022
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