Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joey Navarro

Fresno

Summary

Proactive associate with experience overseeing and performing accurate and efficient daily tasks. Motivated team player who contributes to operating equipment and enforcing company policies. Focused self-starter that pays close attention to detail, exemplary communication, and exceptional multitasking skills

Overview

16
16
years of professional experience

Work History

Certified Service Technician

Quality Home Service
06.2022 - 05.2025
  • Responsible for service and maintenance calls on standby generators.
  • Properly troubleshoot and repair electrical problems between the electrical panels and the generator.
  • Contributed to company growth by cross-selling additional services when appropriate for client needs.
  • Provided exceptional customer service by clearly explaining technical issues and repair solutions.
  • Work with jurisdiction inspectors for final inspection when required.
  • Ensured optimal equipment performance with thorough diagnostic testing and preventive maintenance.
  • Complied with all safety, health and environmental policies, procedures and regulations within the department.
  • Promoted a positive company image by exhibiting professionalism and expertise in every interaction with customers.
  • Supported install crews when needed.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Supported colleagues in troubleshooting difficult problems, fostering a collaborative work environment.

Receiving/Stocking Associate

Lowe's
03.2021 - 06.2022
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained effective team member communication.
  • Scanned, recorded and verified received inventory during regular shipments.
  • Collaborated with team members to maintain a clean, organized work environment.
  • Demonstrated adaptability by effectively handling various tasks, including receiving shipments and organizing backroom storage.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Assisted in training new Stocking Associates, sharing best practices and relevant experience.
  • Expedited the unloading process from delivery trucks, minimizing delays in product availability on the sales floor.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Warehouse Worker

Legacy Supply Chain Services Inc.
11.2018 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Helped train new employees in safe practices and warehouse procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Strapped items down over protective padding to secure throughout transportation.

Manager

McDonald's
08.2009 - 11.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

High School Diploma -

Clovis East High School
Clovis, CA

Skills

  • Customer service
  • Work with minimal supervision
  • Attention to detail
  • Flexible and adaptable
  • Punctual and reliable
  • Problem and issue resolution
  • Installation and repair
  • Troubleshooting skills
  • Verbal and written communication
  • Valid Driver's license
  • Heavy lifting
  • Forklift Operation

Timeline

Certified Service Technician

Quality Home Service
06.2022 - 05.2025

Receiving/Stocking Associate

Lowe's
03.2021 - 06.2022

Warehouse Worker

Legacy Supply Chain Services Inc.
11.2018 - 08.2020

Manager

McDonald's
08.2009 - 11.2018

High School Diploma -

Clovis East High School

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Joey Navarro