Joey Miner
Alfred,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Walmart
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed and actualized customer service initiatives to decrease wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Team Leader
McDonald's
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Representative
CIBC
04.2012 - 04.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed and updated databases to handle customer data.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Insurance License
RIBO
05.2023
High School Diploma -
Ecole Secondaire Publique Le Sommet
Hawkesbury, ON06.2011
Bilingual Certification
Ecole Secondaire Le Sommet
Hawkesbury, ON06.2011
Art And Study Concentration
Ecole Secondaire Le Sommet
Hawkesbury06.2011
Skills
- Promotional support
- Order Fulfillment
- [Software] Microsoft system, banking systems,insurance systems ect
- Data Entry
- Office equipment proficiency
- Order documentation
- Order Processing
- Product Knowledge
- Complex Problem-Solving
- Customer Education
- Dispute Resolution
- Active Learning
- Complaint Handling
- Staff Development
- Financial Product Sales
- Risk Management
- Regulatory Compliance
- Workplace Safety
- Cash Handling
- Management Support
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
CIBC
04.2012 - 04.2023
Customer Service Associate
Walmart
Team Leader
McDonald's
Insurance License
RIBO
High School Diploma -
Ecole Secondaire Publique Le Sommet
Bilingual Certification
Ecole Secondaire Le Sommet
Art And Study Concentration
Ecole Secondaire Le Sommet
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