Joey Lam
New Westminster,BC
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
19
19
years of professional experience
Work History
Customer Care Representative
Globalshare Investment Ltd
North Vancouver, British Columbia
03.2017 - 05.2026
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints and ensured satisfaction with service.
- Following up with customers to ensure issues are resolved, and relaying client feedback to product or marketing teams to help improve services.
- Collaborated with team members to enhance customer care strategies.
Floor Manager
Glentel Inc. - Target Mobile Canada
Metrotown
10.2013 - 06.2015
- Audit cellular phone contracts and agreements.
- Train all sales representatives for both Metrotown and Delta locations.
- Responsible for resolving conflicts within the store.
Branch Manager
Times Telecom (Authorized Bell Dealer)
Metrotown
10.2010 - 07.2013
- Trained staff on procedures and policies to enhance service delivery.
- Developed promotion packages that attracted new customers and boosted sales.
- Provide informative and personable customer service to meet customers' needs.
- Maintain an organized workspace.
General Manager
Akihabara Electronic Ltd.
06.2007 - 09.2010
- Ordered inventory locally and internationally.
- Delivered informative and excellent customer service, contributing to increased sales.
- Troubleshot mobile software issues effectively.
Education
Financial Management -
British Columbia Institute of Technology
Skills
- Customer service
- Complaint resolution
- Customer relationships
- Conflict management
- Team collaboration
- Effective communication
- Interpersonal communication
- Problem solving
- Leadership
- Quick learner
- Independent work
- Positive attitude
Languages
- Fluent in Mandarin
- Cantonese
- English
Timeline
Customer Care Representative
Globalshare Investment Ltd
03.2017 - 05.2026
Floor Manager
Glentel Inc. - Target Mobile Canada
10.2013 - 06.2015
Branch Manager
Times Telecom (Authorized Bell Dealer)
10.2010 - 07.2013
General Manager
Akihabara Electronic Ltd.
06.2007 - 09.2010
Financial Management -
British Columbia Institute of Technology