JOEY JIANG
Vancouver
Summary
Dynamic professional with a proven track record at Scotiabank, excelling in customer relationship management and data management. Awarded Culture Catalyst 2 times and achieved top performance in processing service requests, while enhancing client experiences through effective communication. Proficient in Microsoft Office Suite and SharePoint, with a strong focus on quality assurance and team development.
Overview
11
11
years of professional experience
Work History
Service Support Officer/Administrative Assistant
Scotiabank
05.2024 - Current
- Accurately process daily transactions and service requests by the Private Banking Team, resulting in being among top 3 for completion of tasks in Q1 of 2025 as well as April and May 2025
- Provide support for the delivery of client service by processing bank account deposits for clients as well as internal departments such as Scotiatrust, Private Investment Council, Aqueduct, and Custody
- Assist in onboarding and offboarding employees through maintaining proper access for employee cards and ensuring delivery of equipment set up
- Utilize SharePoint and Excel to create simplified job aids for streamlining processes, reducing mistakes on tasks, and coaching purposes for new staff
Customer Experience Associate
Scotiabank
01.2020 - 05.2024
- Consistently exceed service excellence activity targets by 50-75% through ABM/mobile/online demonstrations and assessing customers’ needs for financial advisor referral opportunities
- Enhance customers’ service experience through providing banking insight on a case-by-case basis to an average of 25 clients per shift in a courteous and timely manner
- Assist in coaching new recruits and provide timely, specific, and constructive feedback to develop their capabilities and overall service performance
Team Lead
Levi’s
01.2018 - 12.2019
- Regularly met established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent, demonstrating a strong sales performance
- Communicated with an average of 30 customers per shift while collaborating with a team of 5 to present a welcoming environment for shoppers
President of Venturer Company
28th Kitsilano Scouts Group
09.2014 - 06.2017
- Conducted quarterly assessments of company performance while preparing monthly executive meeting agendas.
- Liaised with supervisors to organize hiking expeditions, recreational activities, and fundraising events.
- Established strong communication skills by fostering relationships with team members and youth participants during five-year tenure as President and Scout Leader.
Education
Bachelor of Business Administration - Human Resources Management and Strategic Analysis
Simon Fraser University
01.2022
Skills
- Microsoft Office Suite
- Salesforce CRM
- SharePoint utilization
- Customer relationship management
- Quality assurance
- Data management
Websites
Timeline
Service Support Officer/Administrative Assistant
Scotiabank
05.2024 - Current
Customer Experience Associate
Scotiabank
01.2020 - 05.2024
Team Lead
Levi’s
01.2018 - 12.2019
President of Venturer Company
28th Kitsilano Scouts Group
09.2014 - 06.2017
Bachelor of Business Administration - Human Resources Management and Strategic Analysis
Simon Fraser University