Joey Huang
Greater Toronto Area,ON
Summary
"Roll up the sleeves" and results-driven Project Manager with 6 years of progressive experience in project delivery, product management, and software development. A passionate Agile leader in the Health-tech industry, skilled at optimizing workflows and fostering high-performing teams to deliver patient-centered care. Key accomplishments include implementing Scrum practices which led to a 40% increase in sprint predictability within 5 months, and completed the SOC2 implementation and certification 4 months ahead of schedule.
Overview
11
11
years of professional experience
Work History
Senior Project Manager
Boosted.ai
08.2024 - Current
- Communicate project progress to executive leadership, including project scope, milestones and timeline to ensure alignment with business objectives
- Facilitate stakeholders meetings and owning all project-related activities (ex
- Delegate tasks, issue escalations, reallocate of resources) to meet project deadline and client expectations
- Collaborate with cross-functional teams (Marketing, Product, and Customer Success) during product launch to ensure seamless customer experience
- Lead, implement, and review process improvement initiatives within the organization to streamline workflows and achieve team synergy
- Spearhead the SOC2 certification process by implementing security protocols to comply with industry standards, which completed 4 months ahead of schedule (reducing project timeline by 33%)
Project Manager / Scrum Master
Boosted.ai
01.2023 - 08.2024
- Championed Scrum practices for multiple development teams, fostering a self-organizing culture which led to an increase of sprint predictability by 40%
- Facilitated Agile ceremonies (Daily Stand-ups, Sprint Planning, Retrospectives, Backlog Refinement, Demos) throughout the product development cycle
- Identified and mitigated sprint risks proactively, ensuring seamless execution of releases to deliver organizational goals and value to clients
- Mentored development teams and Product Owners in Agile methodologies, fostering a self-organizing, high-performing culture
- Drive continuous improvement initiatives using qualitative and quantitative insights, ensuring teams are making informed decisions
Product Manager / Scrum Master
CloudStorm Ventures
01.2021 - 12.2022
- Led multiple Agile teams through scrum ceremonies, overseeing a total of 10 software engineers, 4 QA testers, and 2 UX designers to deliver high-impact features
- Identified dependencies among teams and eliminated blockers, consistently achieving over 95% of sprint predictability
- Translated complex business challenges into clear, actionable user stories and functional requirements for development
- Prioritized product backlog, ensuring maximum business value while aligning with available resources and stakeholder expectations
Menu and Compliance Coordinator
Aramark Canada
01.2019 - 01.2021
- Led post-sales support and customer onboarding to improve customer journey, boosting customer engagement and retention by 20% in a year
- Conducted customer interviews to prioritize feature development and application updates
- Managed cross-functional collaboration between IT, operations, and support teams to streamline application updates with minimal disruptions
- Developed and maintained back-end database for menus and recipes
- Optimized client experience by offering ongoing software support and solutions consulting
Menu Clerk
Southlake Regional Health Centre
01.2014 - 12.2020
Clinical Diet Technician / Nutrition Assistant
University Health Network
01.2017 - 01.2019
Food Services Supervisor
Humber River Hospital
01.2016 - 01.2017
Education
Project Management Professional Certification -
Project Management Institute
Professional Scrum Master II -
Scrum.org
01.2024
Professional Scrum Master I -
Scrum.org
01.2022
Certified Scrum Product Owner -
Scrum Alliance
01.2021
Food and Nutrition Management -
George Brown College
01-2014
Bachelor of Science: Honours - Specialization in Nutrition and Dietetics
Western University
01-2013
Skills
- Agile and Scrum Methodologies
- Software Development Lifecycle (SDLC)
- Coaching and Mentoring
- Prioritization Skills
- Strategic Planning
- Interpersonal Skills
- Time Management
- Adaptability
- Customer-oriented
- Product Management Software (Jira, Confluence, Trello, Miro, Smartsheet, Aha!, ProductBoard, Jellyfish, Fullstory, Mixpanel)
- Stakeholder Relations
- Cross-functional Coordination
Timeline
Senior Project Manager
Boosted.ai
08.2024 - Current
Project Manager / Scrum Master
Boosted.ai
01.2023 - 08.2024
Product Manager / Scrum Master
CloudStorm Ventures
01.2021 - 12.2022
Menu and Compliance Coordinator
Aramark Canada
01.2019 - 01.2021
Clinical Diet Technician / Nutrition Assistant
University Health Network
01.2017 - 01.2019
Food Services Supervisor
Humber River Hospital
01.2016 - 01.2017
Menu Clerk
Southlake Regional Health Centre
01.2014 - 12.2020
Project Management Professional Certification -
Project Management Institute
Professional Scrum Master II -
Scrum.org
Professional Scrum Master I -
Scrum.org
Certified Scrum Product Owner -
Scrum Alliance
Food and Nutrition Management -
George Brown College
Bachelor of Science: Honours - Specialization in Nutrition and Dietetics
Western University
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