Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose frias

Rialto CA

Summary

Dynamic and results-driven professional with extensive experience at San Manuel Casino, excelling in game management and customer engagement. Proven ability to enhance player satisfaction through active listening and conflict resolution. Strong mathematical skills ensure accurate cash management and compliance with gaming regulations, fostering a secure and enjoyable gaming environment.

Overview

10
10
years of professional experience

Work History

Table Games Dealer

San Manuel Casino
11.2022 - Current
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Monitored game for potential security risk to protect operation and players.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.

Valet

San Manuel Casino
11.2022 - 04.2024
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Issued and collected claim tickets and processed valet parking fees.
  • Maneuvered vehicles into designated areas to maximize parking capacity.

Car Dealer

Rock Honda
11.2015 - 05.2018
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Prepared purchased vehicles and completed final delivery checks.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

Wilma Amina Carter High School
Rialto, CA
08-2015

Skills

  • Game management
  • Gaming commission compliance
  • Payoff control
  • Stress tolerance
  • Strong mathematical skills
  • Task prioritization
  • Conflict resolution
  • Professionalism
  • Cash management
  • Quick thinking
  • Multi-tasking
  • Active listening

Languages

Spanish
Professional Working

Timeline

Table Games Dealer

San Manuel Casino
11.2022 - Current

Valet

San Manuel Casino
11.2022 - 04.2024

Car Dealer

Rock Honda
11.2015 - 05.2018

Wilma Amina Carter High School

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Jose frias