Joey Fargiorgio
Georgetown,Ontario
Summary
Proven Inside Sales Representative and O2C Coordinator at Dufferin Aggregates, adept at enhancing customer satisfaction and increasing sales revenue through exceptional service and relationship management. Skilled in Salesforce and proficient in multitasking, I excel in driving growth and operational efficiency. Demonstrated ability to mentor team members and streamline processes for optimal business performance.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
Dufferin Aggregates
07.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Built relationships with customers and community to promote long term business growth.
O2C Coordinator
Dufferin Aggregates
01.2019 - 07.2020
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Understanding ticketing process from truck arrival to invoicing.
- Assist in ensuring month end closed at zero unbilled.
Education
BBA - Business Purchasing Program
Fanshawe College
London, None04-2011
Skills
- Exceptional customer service
- Cheerful and energetic
- Adept multi-tasker
- Superior organizational skills
- Relationship building and management
- Salesforce
- Driven
- Cold calling expertise
- Sales expertise
- Dependable
Timeline
Inside Sales Representative
Dufferin Aggregates
07.2020 - Current
O2C Coordinator
Dufferin Aggregates
01.2019 - 07.2020
BBA - Business Purchasing Program
Fanshawe College