JOEY DANIEL
Healthcare Quality & Accreditation, Risk & Patient Safety, Policy & Compliance
Halifax,Nova Scotia
Summary
Results-driven healthcare Management and Policy professional with over 20 years of experience in the healthcare industry and extensive experience in preparing healthcare organizations for accreditation, ensuring compliance and elevating standards and people-centered care. Proven track record in establishing and managing quality, policy, risk management & patient safety departments and expert at integrating GRC capabilities to support robust governance, drive operational excellence and reliably achieve strategic objectives. Other Public Health experiences also include National disease registration, national health campaigns, community development, and community health research.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Manager - Policy and Procedures Management Dep.
Primary Health Care Corporation
09.2012 - Current
- Orchestrated a comprehensive overhaul of corporate policies, streamlining procedures to enhance operational efficiency while ensuring strict compliance with applicable regulations and accreditation standards
- Established, managed, and automated a robust policy management system, reducing review timelines by 40%, fostering quicker adaptation to the continuously evolving healthcare environment
- Successfully led cross-functional teams in aligning policies with best practices, resulting in notable standardization and improvement in overall patient care quality and safety
- Spearheaded the Integration of Governance, Risk, Compliance (GRC) principled performance across the corporation enhancing cross-functional collaboration and integration to support the achievement of corporate objectives while addressing uncertainty and acting with integrity
- Led the establishment of a compliance program to support ensuring corporate legal adherence, implementing compliance measures fostering a culture of accountability and transparency and leading to improved quality of care and adherence to quality and clinical standards.
Acting Quality Manager
Primary Health Care Corporation
01.2018 - 12.2019
- Revamped the corporate Quality Improvement framework to enhance the role of the Quality improvement department in spreading a culture of quality and safety, through focus on identified quality culture drivers, empowering quality champions, building capability in quality improvement methodologies, and elevating evidence-based improvements with commitment to people-centered care
- Developed and led the execution of the first corporate-wide integrated corporate quality improvement plan that focused on system improvements affecting internal and external clients, such as Patient Access and continuity of care, clinical outcomes, Occupational safety, Joy in work, psychological safety and people-centered care
- Contributed extensively to the management and preparation of the corporation in successfully achieving and sustaining its diamond level accreditation by Accreditation Canada (AC) and becoming the first organization in the world to receive the PCC commitment award from AC
- Enhanced and delivered the corporate Quality Improvement training program contributing to fostering a culture of quality and safety and enhancing capabilities across the corporation, empowering teams to proactively address challenges in patient care
- Lead the Quality improvement senior coordinators in overseeing and coaching QI efforts across 31 Health Centers leading to improvements in clinical, diagnostic and wellness services.
Acting Director-Risk Management and Patient Safety
Primary Health Care Corporation
01.2019 - 10.2019
- Led the risk management & patient Safety team in conducting system analyses for reported incidents and proposing actionable recommendations for system improvements to prevent recurrence, thereby fortifying the organizations commitment to patient safety, reducing adverse events, and fostering a culture of continuous improvement
- Led the team in conducting proactive risk assessments pre- and post-mobilization of new health centers and generate recommendations to address identified structural and operational risks and enhancing safety and business continuity
- Led the team in supporting different departments in conducting proactive risk assessments within their respective areas, the registration of identified corporate risks in the central risk register, and development of risk management plans to effectively minimize the impact of uncertainties and unforeseen events.
Accreditation Coordinator
Primary Health Care Corporation
02.2012 - 08.2012
- Supported the successful accreditation of the corporation (Accreditation Canada) by efficiently coordinating with the various departments and health centers to prepare them to meet and exceed the rigorous standards
- Implemented a systematic approach to accreditation compliance and documentation, ensuring a high level of accuracy and completeness of evidence in preparation for the accreditation surveys
- Conducted a quality review of all policies and procedures issued for the first time across the corporation in clinical and non-clinical areas (after declaration of PHCC as an independent entity) and provided feedback to enhance content clarity and accuracy while avoiding duplications, contradictions, and ensuring compliance with standards and applicable laws and regulations
- Fostered collaboration across departments to ensure seamless alignment with accreditation requirements and cross-functional integration and collaboration to meet and exceed quality and safety requirements.
Assistant Instructor
University Of Balamand, Faculty Of Health Sciences
03.2011 - 01.2012
- Taught junior and senior university students the “Health Management and Administration” core three credit course
- Implemented community-based development, health promotion and health education activities
- Conducted analysis of health-related national and community-level studies.
Manager - Quality, Risk and Patient Safety
Notre Dame Maritime Hospital
09.2008 - 07.2010
- Implemented a quality management system that streamlines and enables service improvement based on established performance indicators, to optimize workflows, enhance efficiency, reduce errors and elevate the overall quality of services within the hospital
- Prepared the hospital for the national accreditation process to ensure compliance across all clinical wards, services and administrative departments with applicable standards, as well as applicable national regulations and managed the preparation and updating of all necessary policies, procedures and required documents and compliance evidence
- Led the implementation of a comprehensive patient safety program, and promoted incident reporting across all department, as well as conducted investigations based on incident trends, near misses, sentinel events and development actionable improvements that lead to harm reduction and enhancement of patient safety
- Promoted proactive risk management across all departments through capacity building on proactive risk assessment methodologies such as FMEA, and the developments of corresponding risk management plans
- Managed staff-related incidents and maintained relevant occupational health and safety records for all staff
- Managed the radiation safety program and monitored staff's radiation exposure and ensured consistent application of all radiation safety measures
Field Coordinator and Team Manager
Ministry Of Public Health
06.2007 - 06.2008
- Trained and supervised the team responsible for the active and passive data collection of incident cancer cases from all pathology labs and oncology clinics in Lebanon
- Coordinated the data collection and data cleaning to ensure accurate and valid national data
- Conducted data analysis and co-authored the national cancer registry 2004 report and Journal publication
Quality Systems Resident
Saint George Hospital, University Medical Center
02.2007 - 06.2007
- Conducted an environmental scan on hospital waste management practices, internal policies, cost, applicable national and international laws and regulations, and applicable standards.
- Conducted audits and gap-analyses based on environmental scan results, and developed recommendations to ensure gaps are addressed, organization-wide compliance with requirements is reinforced, and resulting waste management costs and preventable losses are reduced.
Field Coordinator
Lebanese Society of Medical Oncology, National Cancer Registry
09.2004 - 01.2006
- Established collaborative relationships with pathologists, heads of oncology services, and hospital directors across Lebanon to support the implementation of the national cancer registry's mechanisms.
- Collected national cancer data through the active capture and passive recapture systems.
- Cleaned, analyzed data, and co- authored the national cancer registry 2003 report
Coordinator of National Cardiology Registry
NNCDP, Lebanese Society of Cardiology and Cardiac Surgery
01.2004 - 06.2005
- Managed the installation of the electronic data collection tool, and the data collection process from all catheterization labs across the country ensuring timely and seamless reporting.
- Cleaned and analyzed the data and provided regular progress reports to the national registry committee
- Co-authored the national report and prepared findings to be presented during national medical research conferences.
Program Assistant
National Non-Communicable Diseases Program, NNCDP
09.2003 - 12.2003
- Supported the development of National health campaigns and health education programs through thorough research on selected health issues, gathering data on demographics and behaviors of target population, preparation and design of educational materials aiming at raising awareness and promoting behavioral change or encouraging specific health actions.
- Supported the implementation of national diseases registries through the development and automation of data collection tools and mechanisms across all health care facilities and data sources, cleaning and analyzing data, and co-authoring national reports.
Education
Master of Public Health - Health Management And Policy
American University of Beirut
Beirut, Lebanon06.2007
Bachelor of Science - Health Promotion
University of Balamand, Faculty of Health Sciences
Ashrafieh, Lebanon06.2003
Skills
- Leadership & Management
- Quality improvement
- Accreditation
- Policy Management
- Risk Management
- Patient Safety
- People-Centered Care
- Strategic planning
- Performance Management
- Staff Development
- Budget Management
Languages
English
Proficient
C2
French
Advanced
C1
Certification
- Certified GRC professional, OCEG - 2022
- Certified specialist in fundamentals of external evaluation surveying, ISQua - 2021
- Certified specialist in principles of people-centered care, ISQua - 2021
- Certified policy management professional, OCEG - 2021
- Certified balanced scorecard professional, balanced scorecard institute - 2019
- certified KPI professional, The KPI institute, 2019
- Certified quality improvement trainer (Level 2), FICS Canada - 2015
- Certified quality improvement trainer (level 1), FICS Canada - 2015
Accomplishments
- Adib, S & Daniel, J (2008), Cancer epidemiology in Lebanon: recent trends from the National Cancer Registry, Pan Arab Journal of Oncology 1, 10-13
- (http://www.amaac.info/images/PAJOmarch2008_view_01.pdf)
- National Cancer Registry 2004 Report (NCR 2004 Report) Lebanese Society of Medical Oncology, Ministry of Public Health – Epidemiological Surveillance Unit, Beirut 2009.
References
Available Upon Request
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsTimeline
Acting Director-Risk Management and Patient Safety
Primary Health Care Corporation
01.2019 - 10.2019
Acting Quality Manager
Primary Health Care Corporation
01.2018 - 12.2019
Manager - Policy and Procedures Management Dep.
Primary Health Care Corporation
09.2012 - Current
Accreditation Coordinator
Primary Health Care Corporation
02.2012 - 08.2012
Assistant Instructor
University Of Balamand, Faculty Of Health Sciences
03.2011 - 01.2012
Manager - Quality, Risk and Patient Safety
Notre Dame Maritime Hospital
09.2008 - 07.2010
Field Coordinator and Team Manager
Ministry Of Public Health
06.2007 - 06.2008
Quality Systems Resident
Saint George Hospital, University Medical Center
02.2007 - 06.2007
Field Coordinator
Lebanese Society of Medical Oncology, National Cancer Registry
09.2004 - 01.2006
Coordinator of National Cardiology Registry
NNCDP, Lebanese Society of Cardiology and Cardiac Surgery
01.2004 - 06.2005
Program Assistant
National Non-Communicable Diseases Program, NNCDP
09.2003 - 12.2003
Master of Public Health - Health Management And Policy
American University of Beirut
Bachelor of Science - Health Promotion
University of Balamand, Faculty of Health Sciences
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