Joseph Varacalli
Windsor
Summary
Highly skilled Software Engineer with a proven track record of enhancing efficiency and driving innovation in software solutions. Proficient in JavaScript, Python, and React, with strong leadership and creative problem-solving abilities. Seeking to leverage expertise in a dynamic, technology-focused organization to deliver impactful results.
Overview
6
6
years of professional experience
Work History
Solutions Engineer
Netfore Systems
06.2021 - Current
- Developed Telephone Intelligent Virtual Agents and Chatbots for clients in need of virtual services
- Leveraged and Trained AI agents for client Intelligent Virtual Agents speech recognition and Chatbots conversations
- Research and evaluate emerging technologies and trends in the virtual assistant and chatbots market to provide innovative solutions
- Driven customer requirement meetings and discussions
- Collaborate with cross-functional teams to identify areas for improvement and propose enhancements, resulting in a 50% increase in efficiency for clients' Intelligent Virtual Agents
- Provide technical expertise and support to the sales team, contributing to the development of tailored solutions and successful sales interactions
- Reviewed peers code to ensure quality output
- Analyze client feedback and usage data to identify opportunities for product improvement, enhancing overall customer experience
- Implemented REST APIs to fit with customers design.
Sales Specialist
RW & Company
10.2019 - 06.2021
- Provided exceptional customer service by offering styling advice, product information, and personalized shopping experiences, resulting in increased customer satisfaction and loyalty
- Implemented creative visual merchandising strategies to showcase the men's collection and attract customers
- Stayed informed about emerging fashion trends and consumer preferences to capitalize on sales opportunities and drive growth.
Claims Specialist
Green Shield Canada
05.2018 - 08.2020
- Communicated effectively with policyholders to gather necessary information for claim processing, ensuring smooth and efficient resolution processes
- Ensured compliance with industry regulations and company policies, reducing risk of audit findings
- Collaborated with fraud detection team to develop strategies for detecting and preventing fraudulent claims, safeguarding company resources and maintaining policyholder trust.
Education
Bachelor of Science - Computer Science
University of Windsor
Windsor, Ontario04.2021
Skills
- JavaScript
- Python
- React
- Teamwork
- Creative Problem Solving
- Communication
- Leadership
- Agile Software Development
Timeline
Solutions Engineer
Netfore Systems
06.2021 - Current
Sales Specialist
RW & Company
10.2019 - 06.2021
Claims Specialist
Green Shield Canada
05.2018 - 08.2020
Bachelor of Science - Computer Science
University of Windsor
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