Joeron Dalisay
Sydney,Canada
Summary
Experienced business management student with 15 years in business operations, administration, and client relationship management. Adept at driving business growth and optimizing operations for maximum efficiency. Skilled in identifying and implementing strategic solutions to enhance overall business performance. Exceptional ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction. Demonstrated leadership and team management skills, with a focus on fostering collaboration and driving results.
Overview
18
18
years of professional experience
Work History
Operations Specialist
Remal Assawahel Contracting And Maintenance Co.
06.2008 - 08.2023
- Tracked and analyzed reports to determine needed improvements
- Motivated and trained employees to maximize team productivity
- Assisted various departments with change by communicating new improvement plans and expectations
- Managed internal operational standards and productivity targets
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Handled day-to-day customer or client questions via telephone or email
- Assisted established management staff with operational oversight, business development, and process improvement strategies
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Developed, maintained and utilized diverse client base
- Carefully reviewed all documents and reports for completeness and accuracy
- Provided support for document controls and worked with contract documents
- Developed and updated tracking spreadsheets using Microsoft Excel.
- Tracked company equipment, tools and technology to manage inventory
Instructor
Technological Institute Of The Philippines
06.2005 - 10.2007
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Promoted classroom safety, collaboration and best practices.
- Increased student participation via engaging lectures and assignments.
- Facilitated learning with creation of engaging written and oral assignments.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
Sydney, NS05.2025
Bachelor of Arts - BA - Political Science
Centro Escolar University
Manila, Philippines03.2003
Skills
- Administrative Management
- Documentation
- Customer Service
- Managing Multiple Tasks
- Daily Workflows
- Coordinate Schedules
- Strong Interpersonal Communication
- Operational Improvements
- Resource Coordination and Allocation
- Invoice Preparation
- Interdepartmental Coordination
- Contractual Obligations
- Purchasing Orders and Requisition
- Organization and Categorization
- Quality Control
Timeline
Operations Specialist
Remal Assawahel Contracting And Maintenance Co.
06.2008 - 08.2023
Instructor
Technological Institute Of The Philippines
06.2005 - 10.2007
Post Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor of Arts - BA - Political Science
Centro Escolar University
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