Adobe After Effects
Customer Service Supervisor
Farmboy
09.2022 - Current
Joemon Yesudas
Customer Service Associate
Toronto,ON
Timeline
Cashier
Farmboy
08.2022 - 09.2022
Customer Service Representative
Oceans Fresh Food Market
01.2022 - 01.2023
Master of Arts - Business Management
Humber College Institute of Technology & Advanced
01.2022 - 01.2024
Bachelor of Arts - Finance
SN College of Advanced Studies
2017.08 - 2020.08
Work History
Customer Service Supervisor
Farmboy
Toronto, Ontario
09.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Oceans Fresh Food Market
Mississauga, Ontario
01.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Farmboy
Toronto, Ontario
08.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Education
Master of Arts - Business Management
Humber College Institute of Technology & Advanced
Toronto Lakeshore 01.2022 - 01.2024
Bachelor of Arts - Finance
SN College of Advanced Studies
Kerala 2017.08 - 2020.08
Skills
- Customer Service
- Customer Relationship Management
- Customer Implementation
- Team Productivity
- Call Monitoring
- Customer Escalations
- Microsoft Office
- Data Analysis and Modeling
- Call Center Software
- Supervising Employees
- Administration and Operations
- Customer Service Management
- Credit and Cash Transactions
- Verbal and Written Communication
- Cash Management
- Cash Register Systems
- Accounting Softwares
- Trained in Point-of-Sale Systems
Summary
Experienced Customer Service Supervisor bringing 2 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementStock Options / Equity / Profit SharingWork-life balanceTeam Building / Company RetreatsWork from home optionFlexible work hoursPersonal development programsHealthcare benefitsCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Adobe Photoshop
Adobe illustrator
Adobe Premiere Pro
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Microsoft Access
Magix Vegas Pro
Da Vinci Resolve
Streak CRM
WordPress
Certification
- Google Analytics & Google Digital Unlocked , [Google - 2020
- Adobe Digital Learning Services - QUALIFIED BADGE , Adobe - 2020
- MS OFFICE ADVANCED , Pearson Online Academy Canada - 2022
- Java , Udemy - 2019
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