JOEMON JOY
Morden,Canada
Summary
Results-driven professional with expertise in business operations, team management, and process optimization. Skilled in collaborating with HR and Admin to enhance organizational efficiency. Proven track record in driving growth, streamlining operations, and building high-performing teams. Adept at financial oversight, vendor management, and strategic planning.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business and Admin Head
Cleaning Service 7 Days
Morden, Canada
05.2024 - Current
- Overseeing team scheduling and resource allocation
- Managing client invoicing and payment processing
- Monitoring and maintaining inventory levels
- Conducting client meetings and documenting minutes of meetings (MoMs)
- Handling QuickBooks for invoice processing and internal expense management
- Coordinating vendor relationships and procurement processes
Business Head
Payomatix Technologies Private Limited
India, India
01.2021 - 09.2024
- Led overall business operations, driving growth and strategic planning.
- Worked closely with Admin and HR to oversee recruitment, employee engagement, and operational efficiency.
- Managed P&L, budgeting, and financial forecasting to ensure profitability.
- Built and maintained strong client relationships to enhance business development.
- Supervised cross-functional teams, ensuring seamless collaboration across departments.
- Developed and executed marketing and branding strategies to expand market presence.
- Oversaw vendor management, contract negotiations, and procurement processes.
- Ensured compliance with industry regulations and internal company policies.
- Spearheaded process improvements to optimize workflow and operational effectiveness.
- Conducted performance evaluations, team training, and leadership development initiatives.
Key Account Manager
SKH Global Travels Pvt Ltd
Delhi, India
09.2018 - 12.2020
- Developed and implemented strategic plans to expand market reach and increase revenue.
- Built and maintained relationships with travel agencies, corporate clients, and industry partners.
- Designed and promoted travel packages, ensuring competitive pricing and unique offerings.
- Identified new business opportunities, negotiated contracts, and closed high-value deals.
- Worked closely with marketing teams to create targeted campaigns and enhance brand visibility.
- Managed customer inquiries, ensuring excellent service and seamless travel experiences.
- Attended industry events, trade shows, and networking meetings to establish partnerships.
- Analyzed market trends and customer preferences to optimize sales strategies.
- Collaborated with operations and logistics teams to ensure smooth travel arrangements.
- Monitored sales performance and implemented strategies to exceed revenue targets.
Business Development Executive
IGATE
Noida, India
04.2006 - 12.2010
- Provided exceptional customer support by handling inquiries, complaints, and service requests.
- Assisted customers with troubleshooting issues, ensuring prompt resolution and satisfaction.
- Managed inbound and outbound calls, emails, and chat support to address client needs.
- Processed customer transactions, account updates, and service modifications efficiently.
- Maintained accurate records of customer interactions using CRM systems.
- Collaborated with internal teams to escalate and resolve complex issues.
- Adhered to company policies and service level agreements (SLAs) for quality assurance.
- Conducted follow-ups to ensure customer concerns were fully addressed.
- Identified opportunities to upsell and cross-sell products and services.
- Provided feedback to management for process improvements and enhanced customer experience.
Education
Bachelor of Arts - ARTS
RAIPUR UNIVERSITY
RAIPUR06-2018
Skills
- Technical Skills
- Conceptual Skills
- Decision Making Skills
- Interpersonal Skills
- Time Management Skills
- Communication Skills
- Team management
- Financial analysis
- Client relationship management
- Vendor management
- Operational efficiency
- Marketing strategies
- Budgeting and forecasting
- Process improvement
- Customer service
- Cross-functional collaboration
- Inventory management
- Multitasking Abilities
- Time management
- Microsoft Word
- Teamwork and collaboration
- Organizational skills
- Team building
- Friendly, positive attitude
- Written communication
- Good Telephone Etiquette
- Analytical thinking
- Active listening
Accreditations
- Project Management Professional Certification Program (PMP), Udemy, 01/01/23
- Microsoft Office Professional Certification, Udemy, 01/01/18
- Bachelor of Business Administration, Delhi University, 06/01/03
- Certification in Business Management, Udemy, 01/01/18
Accomplishments
Outstanding Business Leadership Award 2023
Issued by UBS in Mumbai, India
|India's Fastest Growing Leader 2023
Issued by Asia One in Dubai , UAE
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Professional
Certification
- MS OFFICE BY UDEMY | 2023
- BUSINESS MANAGEMENT BY UNDEMY | 2023
- PMP BY UDEMY | 2023
Timeline
Business and Admin Head
Cleaning Service 7 Days
05.2024 - Current
Business Head
Payomatix Technologies Private Limited
01.2021 - 09.2024
Key Account Manager
SKH Global Travels Pvt Ltd
09.2018 - 12.2020
Business Development Executive
IGATE
04.2006 - 12.2010
Bachelor of Arts - ARTS
RAIPUR UNIVERSITY
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