JOEL SCOFIELD SEBUGWAWO
Windsor,ON
Summary
Proven leader with a track record of enhancing operations and customer satisfaction at Coffee World Limited. Excelled in problem-solving, team leadership, and operations management, significantly improving efficiency and team cohesion. Skilled in customer service, adept at negotiating and building vendor relationships. Achieved notable improvements in inventory and supply chain operations, demonstrating strong interpersonal and communication abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Coffee World Limited
12.2018 - 03.2024
- Supervised operations staff and used to monitor the running of the machines milling coffee
- Also used to monitor the parking of the coffee for export
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Social Worker
The Aids Support Organization Centre
03.2015 - 06.2018
- Updated client documentation for accurate, compliant and current records
- Assessed safety for children born with HIV and how they can live with it normally.
- Engaged with schools and other educational institutions on behalf of students who are struggling with HIV thus boosting their self esteem
- Advised families regarding guardianship on kids both with HIV
Customer Service Representative
Marry And Joe Bakery
01.2013 - 06.2015
- Welcoming customers and advising them on the different products.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Marketed the company products in the different stores around the country .
- Resolved customer complaints with empathy of the company
Education
Certificate - First Aid, Communication,basic Laws ,security
Professional Security Company
Kampala,Uganda01.2017
Bachelor's In Public Administration And Management - Advocacy
Ndejje University
Kampala,Uganda2015
Skills
- Problem-Solving and communication skills
- Team Leadership and interpersonal skills
- Operations Management and ability to build commitment with a tram
- Customer Service
Languages
English
Full Professional
Certification
Certificate
.First Aid
.communication
.basic laws
Security
.Guarding
.Security
Timeline
Operations Manager
Coffee World Limited
12.2018 - 03.2024
Social Worker
The Aids Support Organization Centre
03.2015 - 06.2018
Customer Service Representative
Marry And Joe Bakery
01.2013 - 06.2015
Certificate - First Aid, Communication,basic Laws ,security
Professional Security Company
Bachelor's In Public Administration And Management - Advocacy
Ndejje University
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