Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Timeline
Generic

Joelma Ferraz

NORTH YORK,ON

Summary

Dedicated and compassionate candidate with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, enhancing knowledge and exceeding expectations.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

House Organizer

Simply Spaces
Toronto, ON
08.2021 - 12.2021

Responsible for providing organizational support in small scale design and and decor services creating spaces that are both functional and stylish to help our clients achieve order within their home.

Laundry Assistant

North Park Nursing Home
Toronto, Canada
01.2020 - 03.2020
  • Responsible for reporting safety hazards to the homeowner or manager in change
  • Completed laundry tasks
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Prepared and sterilized instruments to help physician get ready for procedures.
  • Conducted inpatient comfort care rounds to promote patient satisfaction.
  • Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.

Physiotherapy Intern

Petro Athletic of Luanda
06.2017 - 11.2018
  • Responsible for assisting in the rehabilitation of professional athletes seeking treatment in the physiotherapy ward
  • Specialized in the assistance of patients who displayed muscular atrophy, chronic low-back and lumbosciatic pain, and other ancillary pathologies
  • Worked one-on-one to restore function, relieve pain and prevent disability.
  • Communicated effectively with other care providers (physicians, nurses, business office and medical records) to provide for continuity of patient care.
  • Administered manual exercises, massage or traction to help relieve pain, increase patient strength or decrease or prevent deformity or crippling.
  • Assisted in the physical rehabilitation of patients by encouraging and supervising their exercise, and was responsible for reporting any physical changes to the head of the ward.
  • Designed treatment program to achieve established goals.
  • Performed therapy interventions utilizing standard physical therapy techniques and skills.
  • Collaborated with hospital departments and community agencies to deliver coordinated care.

Education

High School Diploma -

Luanda Health Technicians Training School
Luanda-Angola
05.2015 - 05.2018

High School Diploma -

City Adult Learning Centre
Toronto, ON
09.2019 - 07.2022

Bachelor of Science - Physioterapy

Ispaj-Instituto Superior Politecnico Alvorecer
05.2019 - 07.2019

Skills

Conflict resolution

Fluent in Portuguese

Acute care expertise

Customer and client relations

Administrative support

Attention to Detail

Interpersonal Communication

Flexible and Adaptable

High level of ethics and ability to maintain confidentiality and documentation

Public speaking

Telephone etiquette

Social media

Computer proficiency

Analytical qualities

Collaboration

Organizing and prioriting skills

Problem solving

Adaptability and Flexibility

Commercial awareness

Certification

Speak-Up Leadership and Public Speaking Certificate- Toronto District School Board

Volunteering

Fundraising Volunteer at The Salvation Army Church ( Nov 2019- Dec 2019)

Raised funds for the annual charity $100,000 during the holiday season by collecting donations in public areas.

Responsible for the counting of donated funds.

Conference Staff Member- October 2022

Help to serve people at the Toronto Global Forum that was held by the International Economic Forum of the Americas by escorting attendants, scanning badges and got to met very inspiring and important people, build up my network and to watch most of the panels.

Timeline

House Organizer

Simply Spaces
08.2021 - 12.2021

Standard first Aid, CPR and AED- Canadian Red Cross

07-2021

Laundry Assistant

North Park Nursing Home
01.2020 - 03.2020

Speak-Up Leadership and Public Speaking Certificate- Toronto District School Board

01-2020

High School Diploma -

City Adult Learning Centre
09.2019 - 07.2022

Bachelor of Science - Physioterapy

Ispaj-Instituto Superior Politecnico Alvorecer
05.2019 - 07.2019

Physiotherapy Intern

Petro Athletic of Luanda
06.2017 - 11.2018

High School Diploma -

Luanda Health Technicians Training School
05.2015 - 05.2018
Joelma Ferraz