Summary
Work History
Education
Skills
Certification
Work Availability
Languages
Timeline
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Joelle Paulin

Burnaby,BRITISH COLUMBIA

Summary

Developed skills in fast-paced, customer-centric environment, focusing on high-quality service and efficiency. Skilled in multi-tasking, and ensuring customer satisfaction with focus on creating positive experiences. Looking to transition into new field where these transferrable skills can be effectively utilized.

Work History

Smoothie Barista

Booster Juice
11.2024 - 04.2025
  • Contributed to an uplifting atmosphere through effective communication, and problem-solving abilities among staff members.
  • Prepared and served juices and blended drinks.
  • Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
  • Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or food preferences and allergies.

Customer Service Representative / Cashier

McDonald's
08.2021 - 10.2023
  • Taking orders, bagging and serving to standard.
  • Maintained customer satisfaction with forward-thinking strategies, addressing customer needs.
  • Resolving conflicts and concerns in a thoughtful and pleasant manner.
  • Strong and consistent performance during extensive rush hours.
  • Portrays an open mind in regards to attentiveness of others feelings resulting in positive exchanges with others, overall maintaining a peaceful environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

No Degree - Business Management

Langara College
Vancouver, BC
06-2023

Skills

  • Building Customer Trust and Loyalty
  • Enthusiastic attitude
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Correcting Discrepancies
  • Cleanliness and sanitation
  • Reliability and punctuality
  • Efficient multitasking

Certification

  • Successfully completed all AGLC courses (2024)
  • Serving it Right (2023)
  • Wilderness Safety Training (2016)
  • Foodsafe 1 (2024)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual

Timeline

Smoothie Barista

Booster Juice
11.2024 - 04.2025

Customer Service Representative / Cashier

McDonald's
08.2021 - 10.2023

No Degree - Business Management

Langara College

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Joelle Paulin