JOELLE LO
VICTORIA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Student
High School Diploma, Glenlyon Norfolk School
Victoria, BC
09.2013 - 06.2026
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude
- Willingness to take on added responsibilities to meet team goals
- Verbal and Written
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Adaptability and Dependability
- Team Collaboration
- Editing
- Public Speaking
Server
Sushi Island
Victoria, BC
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier/Boba Barista
Chewgurt Yummy
Victoria BC
08.2023 - 02.2024
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Volunteer
Souls For Soles
Victoria, BC
01.2023 - 01.2023
- Maintained clean, neat and operational facilities to serve program needs.
- Met with other volunteers and program leaders to discuss new service opportunities.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Planned and delivered numerous activities and special events for programs and services.
Kitchen Help
Red Cedar Cafe
Victoria, BC
10.2022 - 12.2022
- Labeled and stored all food items correctly and checked expiration dates routinely
- Stocked and rotated food items according to expiration dates
- Followed food safety practices and sanitation guidelines
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies
- Volunteer Program Assistance
Gardener's Helper
Family Business
07.2022 - 08.2022
- Removed debris and waste from outdoor areas
- Developed and maintained efficient irrigation system for outdoor areas
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision
- Drove customer satisfaction by providing recommendations for greenery and flower pairings
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
Glenlyon Norfolk School
Victoria, BC06.2026
Skills
- Tactical Communications
- Customer service excellence
- Fast learner
- Positive attitude
- Attention to detail
- Cash handling proficiency
- Order Taking
- Health and Safety Compliance
- Customer Engagement
- Problem-solving abilities
- Adaptability and flexibility
Certification
- Certified Equine Health and Emergency First Aid, Equi-Health - 2022
- Certified SafeCheck Advanced Food Safety Certification Program, SafeCheck Canadian Food Safety Group - 03/06/2028
Timeline
Server
Sushi Island
08.2024 - Current
Cashier/Boba Barista
Chewgurt Yummy
08.2023 - 02.2024
Volunteer
Souls For Soles
01.2023 - 01.2023
Kitchen Help
Red Cedar Cafe
10.2022 - 12.2022
Gardener's Helper
Family Business
07.2022 - 08.2022
Student
High School Diploma, Glenlyon Norfolk School
09.2013 - 06.2026
High School Diploma -
Glenlyon Norfolk School