Joelle Gold

.Works shoulder to shoulder with partners to lead change and support partner capability to elevate store performance

.Motivate and coach partners to increase the average ticket transaction through upselling

.Recognizing my partners and celebrating their success

.Leading my team to elevate their craft through accuracy beverage quality

.Challenges self and team to deliver to Q1 priorities by maintaining a customer connection score above 43, we are currently at 59

.Uses the ACT model to solve problems

.Ensures all partners are following Starbucks policies

• Enhanced team productivity by providing ongoing training, coaching, and feedback to staff members.
• Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
• Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
• Trained new employees on bakery methods and procedures.
• Boosted sales through the introduction of new product offerings and creative merchandising displays.
• Increased customer satisfaction through consistently delivering high-quality products and excellent service.
• Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
• Developed strong relationships with vendors, ensuring timely deliveries and competitive pricing for ingredients.
• Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Collaborated with management to develop marketing strategies that increased foot traffic and overall sales.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

.Uplifts and supports an inclusive partner environment

.Follows Latte model to recover negative experiences

.Demonstrates knowledge of Starbucks coffee, culture and heritage through connections and coffee tasting