Joele Castelli

I started to work for Buona Forchetta on February 2021 and by the end of the year I got promoted to Manager, for all of my hard work and responsability.

I always prioritize the place where I work.

Always present and always on call even on my day off, willing to cancel plans to go to work.

When I started Manager at Buona Forchetta, I had to do Schedules, Payroll, Counting Tips, Counting Cash and Credit Card sales, Inventory, Ordering Food, Wine, Beer, Liquor and everything needed for the restaurant.

Every week with chef we would create a Specialty Menu with Food and Drinks (besides the regular menu that we have as everyday), just to give the costumer an opportunity to try something different that we didn't have on the menu.

I was going around the tables and talking to costumers, making sure that their experience was going good, that the food was good and that the costumer service was excellent.

I had all the responsability of the restaurant has if it was mine.

I've worked all my life in Restaurants.

I'm very good with clients and always make them leave happy, so that way they can return to eat and have another wonderful experience with us.

I always take good care of the costumer and to the people I have around, for me respect comes before anything else.

I like to explain menu items to costumer that way they know what they are eating before the food gets to the table.

Before starting a shift I always go check with Manager and Chef if everything is in stock and if we had any changes on the menu that I need to be aware of.

Welcoming Guest, taking food and drink orders, answering the phone for reservations, be knowledgeable about the menu and drinks, bring drinks to the table, providing best service costumer can have and making sure everything runs smoothly and that the costumer leaves the restaurant happy.

At the end of every shift, do all of the side jobs needed, to leave the restaurant clean and organized for the next day.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Maintained a clean and orderly dining area for an enjoyable guest experience.