Joel Wanchuk
Beaumont,Alberta
Summary
Knowledgeable Branch Support Manager with solid track record in enhancing branch operations and customer satisfaction. Proven ability to streamline processes and foster collaborative work environment. Demonstrated expertise in team leadership and problem-solving to ensure efficient branch performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Support Supervisor
DFI
11.2022 - Current
- Take over Branch Operations while managers is away
- Direct and optimize all aspects of the branch's operations, including sales, customer service, and administration
- Ensure efficient and cost-effective delivery of services
- Monitor branch performance and identify areas for improvement
- Plan and implement strategies to achieve branch goals and objectives
- Manage budgets and financial performance
- Lead, motivate, and develop a team of employees
- Provide coaching and mentoring to employees
- Maintain and build strong relationships with clients
- Ensure compliance with all relevant regulations and company policies
- Manage risks and mitigate potential problems
- Ensure high levels of customer satisfaction
- Address customer inquiries and complaints effectively
Site Supervisor
DFI
11.2019 - 11.2022
- Lead all site construction functions including quality and safety
- Responsible for the safe work planning for all tasks being executed on a project
- Complete site inspections on a regular basis to ensure a hazard-free workplace
- Ensure emergency response plans are in place
- Ensure compliance with all construction specifications and procedures
- Responsible for solving problems as they arise with client partners construction team
- Ensure company safety policies and procedure are practiced through mentorship and enforced through disciplinary process if required
- Understand and continually review company policies and procedures to ensure effectiveness
- Ensure equipment assigned to projects under your authority is kept in good repair
- Create 10–15-day lookahead manpower and equipment forecast
- Cultivate positive and collaborative working relationships with employees, managers, clients, and vendors
- Provide employee performance feedback to applicable managers to ensure continual improvement through training and performance evaluations
- Ensure client and regulatory quality standards meet or exceed expectations
- Prepare commercial documents including field tickets; assist with change management quantity identification
- Provides guidance to trades staff and is responsible for the smooth functioning of day-to-day operations by developing and monitoring performance against the agreed upon project plans and schedule and the delegates work to trades people
Service manager
Amyotte's Plumbing & Heating/ Suck U Sump Service's
08.2017 - 11.2019
- Scheduled, directed and provided technical support for technicians to meet service demands and customers' expectations
- Follow up with customers from leads provided by field service technicians
- Oversee dispatch and AR employees to make sure technicians are booked accordingly and invoices are sent out in a timely manner
- Review work orders, invoices and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivables
- Generate sales leads; and promotes and develops maintenance/service agreements; estimates and generates bids for contract projects/work
- Estimator:
- Prepared cost estimates at various stages of design from schematic and budget to detailed take-off and pricing
- Prepared complete material submittal packages
- Conducted site walk thru and progress visits
- Analyzed and estimated project changes and prepared change order packages
- Maintained company bid vs
- Cost history
- Participated in project meetings, review schedules and prepared reports
Project Manager
Voltage Power
01.2017 - 08.2017
- Coordination of multi-million dollar projects
- Plan construction operations and schedule intermediate phases to ensure deadlines will be met
- Ensuring that projects are delivered on-time, within scope and within budget
- Working directly with sales and Sr managers for job execution planning
- Ensuring all workers are following company safety procedures
- Coordination of equipment and materials to the job site
- Man hour and cost controlling
- Evaluate progress and prepare detailed reports
- Maintaining client relations and attending progress meetings
Site Superintendent
Helical Pier Systems
01.2013 - 01.2016
- Coordination of multi-million dollar projects
- Supervised up to forty-five man crews
- Assess ROW and work spaces prior to crews mobilizing
- Responsible for multiple projects spread across western Canada
- Ensuring all workers were safe and have the materials and tools they needed
- Coordination of materials to job site location
- Obtaining permits and construction authorization
- Man hour and cost controlling
- Project progress reporting
- Tool box and bi weekly safety meeting preparation
- Maintaining client relations and attending progress meetings
General Foreman
Wil Mechanical
01.2006 - 01.2013
- Industrial steam fitting
- Industrial plumbing and gas fitting
- Supervised up to ten man crews
- Responsible for a variety of projects
- Ensured all workers were safe and had the materials and tools they needed
- Layout for industrial piping
- Reading ISO's and P & ID's
- Working with 304, 316 and duplex stainless steel
- Climbing steel
- Coordination of materials to job site location
- Obtaining permits and construction authorization
- Project progress reporting
- Tool box and bi weekly safety meeting preparation
- Weld mapping multiple welders and organizing NDT's
Education
College certificate - Applied Management
Sait
Calgary, AB03.2024
AEC / DEP or Skilled Trade Certificate - Plumber/ gas fitter
Nait
Edmonton, AB01.2008
Skills
- Scheduling
- Estimating
- Strategic Planning
- Maintenance
- Outlook
- Project Management
- Pricing
- Budget
- Management
- Plumbing
Languages
English - Advanced
Certification
- Certified Loss Management and Dow
- CSTS, WHMIS (2007)
Timeline
Branch Support Supervisor
DFI
11.2022 - Current
Site Supervisor
DFI
11.2019 - 11.2022
Service manager
Amyotte's Plumbing & Heating/ Suck U Sump Service's
08.2017 - 11.2019
Project Manager
Voltage Power
01.2017 - 08.2017
Site Superintendent
Helical Pier Systems
01.2013 - 01.2016
General Foreman
Wil Mechanical
01.2006 - 01.2013
AEC / DEP or Skilled Trade Certificate - Plumber/ gas fitter
Nait
College certificate - Applied Management
Sait
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