JOEL VALENZUELA
Saskatoon,Saskatchewan
Summary
Result driven, proactive management professional focused on increasing brand excellence and operational efficiency. This is achieved through supporting upper management and directing employees through leadership. Experience continuously improving and building value added relationships which deliver on the customer promise. Reliable Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 12 years of management performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Firehouse Subs
06.2024 - Current
- Same Company (Tim Hortons) New Brand, Pioneer opening multiple locations. Involved in all aspects of the organization's health and safety, reporting and monitoring teams and individual performances, as well as overseeing the application of all company standards, policies, procedures and behavior. Responsible to help the location managers grow their business and manage all areas of the operations, including training and retaining an excellent staff, delivering outstanding hospitality, food cost, labor cost, shared P&L. Promotes optimum staff performance by coaching, counseling, and disciplining employees. Achieves financial objectives by preparing an annual budget, scheduling expenditures, and analyzing variances. Develop strategies to improve customer service, drive store sales, increase profitability.
Multi-Unit Manager
Tim Hortons
06.2023 - 06.2024
- From Store manager to Multi Unit Manager. Responsible to help the location managers grow theirbusiness and manage all areas of the multi-unit restaurant operations, including training and retainingan excellent staff, delivering outstanding hospitality, food cost, labour cost, shared P&L. Maintains storestaff by recruiting, selecting, orienting, and training employees. Promotes optimum staff performance bycoaching, counseling, and disciplining employees. Achieves financial objectives by preparing an annualbudget, scheduling expenditures, and analyzing variances. Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability.
Restaurant Manager
Pizza Hut
02.2020 - 06.2023
- Responsible for managing the daily operations of our restaurant, including the selection, developmentand performance management of employees. Counsel and discipline staff when necessary. In addition,I oversee the inventory and ordering of food and supplies, optimize profits and ensure that guestsare satisfied with their dining experience, exhibit thorough knowledge of foods, beverages, supervisoryduties, service techniques, and guest interactions. Ensure maintenance of proper cleanliness in all areas of back and front of house. Carefully prepare weekly payroll to keep up with projected revenue for theweek. I also reports to the General Manager and Area coach.
Multi-Unit Manager
Coffee Beanery
01.2016 - 02.2020
- I am hands-on position where I would be working with our location supervisor who run the day-to-day operations (I’m required daily travel between the 3 locations)Responsible to help the location managers grow their business and manage all areas of the multi-unit restaurant operations, including training and retaining an excellent staff, delivering outstanding hospitality, food cost, labour cost, shared P&L responsibility, running shifts, teaching and learning, sanitation, safety and cleanliness, adherence to all company policies and procedures
Restaurant Manager
Burger King
07.2014 - 12.2015
- Responsible for managing the daily operations of our restaurant, including the selection, development and performance management of employees. Counsel and discipline staff when necessary. In addition, I oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience, exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Ensure maintenance of proper cleanliness in all areas of back and front of house. Carefully prepare weekly payroll to keep up with projected revenue for the week. I also reports to the General Manager and Area coach.
Assistant Manager/Manager
Burger King
06.2013 - 07.2014
Shift Supervisor/Assistant Manager
Burger King
12.2012 - 06.2013
Team Member/Team Leader
Burger King
04.2012 - 12.2012
Education
Bachelor of Science - Business Management
Arellano University Philippines
Philippines06.2011
Skills
- Operations Management
- Order Management
Account Management
Continuous Improvement
Asset Management
Controlling costs
- Business Planning
- Operations Improvements
- Report Preparation
- Training and coaching
- Decision-Making
- Human Resource Management
Certification
- ServSafe Manager
ServSafeis a food and beverage safety training and certificate program administered by the National Restaurant Association. The program is accredited by ANSI and the Conference for Food Protection. Sanitation certification is required by most restaurants as a basic credential for their management staff. - HACCP
Present
HACCP is a systematic preventive approach tofood safetyfrombiological,chemical, and physical hazards in production processes that can cause the finished product to be unsafe and designs measures to reduce these risks to a safe level - Foundation Of Shift Management ( Burger King)
- FoodSafe Level 1
March 2020 to March 2025 - Tims U
- First Aid Certification
- Occupational Health & Safety
Timeline
General Manager
Firehouse Subs
06.2024 - Current
Multi-Unit Manager
Tim Hortons
06.2023 - 06.2024
Restaurant Manager
Pizza Hut
02.2020 - 06.2023
Multi-Unit Manager
Coffee Beanery
01.2016 - 02.2020
Restaurant Manager
Burger King
07.2014 - 12.2015
Assistant Manager/Manager
Burger King
06.2013 - 07.2014
Shift Supervisor/Assistant Manager
Burger King
12.2012 - 06.2013
Team Member/Team Leader
Burger King
04.2012 - 12.2012
Bachelor of Science - Business Management
Arellano University Philippines
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