Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Joel Thomas

Scarborough ,Ontario

Summary

Driven sales associate with a proven track record at Oxygen Digital, enhancing sales through exceptional customer service and teamwork. Skilled in problem-solving and verbal communication, adept at multitasking to improve store performance. Successfully increased sales revenue by building strong customer relationships, demonstrating a results-focused approach with a blend of hard and soft skills. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

2
2
years of professional experience

Work History

Sales Associate

Oxygen Digital
Kerala
09.2022 - 10.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Reliance Trends
Kerala
07.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Education

PG in Business Communications - Business

Trent University
Oshawa, ON
07.2024

Bachelor's in Commerce - Accounting

Kerala University
Kerala India
05.2021

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Verbal/written communication
  • Multi-tasking strength

Languages

English
Full Professional

Additional Information

Reference upon request

Timeline

Sales Associate

Oxygen Digital
09.2022 - 10.2023

Sales Associate

Reliance Trends
07.2021 - 08.2022

PG in Business Communications - Business

Trent University

Bachelor's in Commerce - Accounting

Kerala University
Joel Thomas