Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Thackeray

Bowmanville,ON

Summary

With 18+ years of Operational EITO/OPS exposure, I am an independent, energetic, self-motivated person who possesses a positive work ethic. Experience in both a supporting and advisory role within today’s EITO Environment. I have been proven to demonstrate leadership skills while in my role acting as a Team Lead and have shown the ability to be a team player by working in line with others when needed. Strong written and communication skills have been an asset I have used to help develop, maintain and share documented practices within my team. Extremely capable at multi-tasking and delivering results in a high pressure, rapidly changing environment while carrying out this performance in a professional manner. Enthusiastic individual polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.

Overview

25
25
years of professional experience

Work History

IT Analyst, Scheduling Services

TD Bank
11.2010 - Current
  • Providing support and guidance to users of CA7, Autosys and ISD400 products to ensure applications using these products are continually meeting needs required by our Line of Business partners
  • Managing resolution of business impacting incidents within required time constraints by prioritizing and using clear decision making skills
  • Compiled successful track record of meeting Project Delivery Dates when involved in scheduling implementations
  • Maintained a thorough understanding of both Distributed and Mainframe Batch Processing
  • Performed as the Prime Resource for all Scheduling Services Audits surrounding all scheduling tools supported by my team (CA7, Autosys, ISD400)
  • Highly motivated to take on a new challenge within a TD Bank
  • Installed system updates to address vulnerabilities and reduce security issues
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date
  • Enhanced interfaces to promote better functionality for users
  • Developed user manuals and technical documentation to increase usability.
  • Investigated system issues and implemented resolutions to reduce downtime.

IT Operations Team Lead

TD Bank
06.2008 - 10.2010
  • Recognized all potential business impacting incidents and co-ordinated all required actions to resolve these issues within required time constraints in order to meet proposed SLA’s
  • Responsible team leader devoted to support and monitoring of both U.S & Canadian CA7 Batch as well as the Host Mainframe
  • Acted as a team leader for Host and Batch Operations where I was responsible for documenting and maintaining all process documentation
  • Demonstrated abilities to delegate tasks to members of my team and put them in a position to succeed along with providing support/guidance when requested.
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Diagnosed and troubleshot hardware, software and network issues
  • Conducted root cause analysis in deficient areas to identify and resolve issues.

Service Availability Rep

TD Bank
10.2005 - 01.2008
  • Performed regular maintenance and monitoring of the, mainframe with a key focus on availability.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issue.
  • Met customer call guidelines for service levels, handle time and productivity
  • Delivered prompt service to prioritize customer needs

Assistant Golf Professional

Oshawa Golf Club
08.2000 - 08.2005
  • Educated customers on products and equipment, which provided information needed to make appropriate purchases.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.
  • Assisted manager with making purchases for club pro shop.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated group coaching sessions and provided individual coaching support.

Data Control Service Availability Rep

TD Bank
08.1999 - 07.2000
  • Responded to customer inquiries and provided technical assistance over phone and in person
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained and managed customer files and databases.
  • Verified customer identification and documentation for compliant transactions.
  • Met customer call guidelines for service levels, handle time and productivity.

Media Librarian

TD Bank
01.1999 - 08.1999
  • Trained and supervised library staff, volunteers and other personnel.
  • Organized library catalog, supplies, equipment and records.
  • Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
  • Kept catalog orderly and updated with latest material additions and removals.
  • Responded to numerous customer calls daily, helping with specific information needs.

Education

Bachelor of Arts - Business Management

Lincoln Memorial University
Knoxville, TN
05.1998

Skills

  • Technical Consulting
  • Network Security Measures
  • Problem-Solving
  • Decision-Making
  • Technical Analysis
  • Traceability Compliance

Timeline

IT Analyst, Scheduling Services

TD Bank
11.2010 - Current

IT Operations Team Lead

TD Bank
06.2008 - 10.2010

Service Availability Rep

TD Bank
10.2005 - 01.2008

Assistant Golf Professional

Oshawa Golf Club
08.2000 - 08.2005

Data Control Service Availability Rep

TD Bank
08.1999 - 07.2000

Media Librarian

TD Bank
01.1999 - 08.1999

Bachelor of Arts - Business Management

Lincoln Memorial University
Joel Thackeray