Joel Smelcer
Toronto,ON
Summary
I am a dedicated individual with a strong and reliable work ethic. Regarded as highly responsible and customer-focused, I consistently demonstrate a performance-driven attitude. With proficiency as a team player, I possess a solid background in collaborative environments and excel both independently and in group settings. Committed to delivering exceptional effort, I am known for being hardworking, dependable, and customer-centric approach. Equipped to navigate fast-paced work and adapt to evolving daily requirements, I consistently serve customers with precision and industriousness. Additionally, I actively seek opportunities to surpass standard expectations, optimize processes, and enhance customer satisfaction. Furthermore, I am eager to acquire new skills in diverse work settings
Offering proactive and adaptable approach, ready to learn and thrive in dynamic environment. Brings solid understanding of basic operational procedures and hands-on skills in equipment handling. Ready to use and develop strong organizational and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Operations Attendant
St. George's Golf and Country Club
09.2024 - Current
- Set up golf carts for members to use
- Would greet members and fulfill any request's members had
- Clean clubs as well as golf carts
- Set up range for members to use
Basketball Coach
Jump Basketball
10.2022 - Current
- Oversee team during both games and practices
- Instruct and guide students ranging from grade 1 to high school
- Educate on fundamental principles of basketball
- Devise various drills aligned with weekly theme
- Supervise participants to ensure secure playing environment
- Enforce disciplinary measures for inappropriate conduct to foster sportsmanship and character development
- Educate team members on regulations and tactics to enhance their performance
- Evaluate strengths and weaknesses of opposing teams and formulate game strategies accordingly
Usher
City of Mississauga
10.2021 - Current
- Greeted and escorted guests to their designated seats
- Vigilantly observed guests for any indication of unauthorized conduct and handled issues discreetly
- Managed emergencies such as lost children and medical incidents promptly
- Maintained a noticeable presence to address inquiries and cater to diverse guest requirements
- Verified the validity of tickets for ongoing shows and directed guests to their respective seating areas
- Offered guidance to patrons toward exits and provided directions to external venue locations
- Extended greetings to attendees of various entertainment events and helped in seating and other pertinent matters
Take-Out Server
Swiss Chalet
03.2021 - 07.2021
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Upheld food safety standards by properly packaging items to maintain quality during transportation.
- Maintained professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
Education
High School Diploma -
Stephen Lewis Secondary School
Mississauga, ON06.2021
Skills
- High sport knowledge
- Adaptive team player
- Customer Queries and Response
- Organizational Skills
- Customer Service
- First Aid and CPR
- Problem Solving
- Team Collaboration
- Relationship Building
- Customer Relationship Management
- Safety procedures
- Team Training
- Positive attitude
Languages
English
Full Professional
Certification
Standard First Aid CPR/AED Level HCP, 08/01/21 to 08/31/24
Timeline
Golf Operations Attendant
St. George's Golf and Country Club
09.2024 - Current
Basketball Coach
Jump Basketball
10.2022 - Current
Usher
City of Mississauga
10.2021 - Current
Take-Out Server
Swiss Chalet
03.2021 - 07.2021
Standard First Aid CPR/AED Level HCP, 08/01/21 to 08/31/24
High School Diploma -
Stephen Lewis Secondary School
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