Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joel Semanda

Joel Semanda

London Ontario ,ONTARIO

Summary

Friendly and motivated professional with strong community engagement, advocacy, and customer service experience. Brings a track record of working with diverse individuals in high-pressure situations, providing support, and communicating complex information clearly. Eager to bring positive energy, professionalism, and dedication working in a retail and customer service environment.

Overview

45
45
years of professional experience

Work History

Human Rights Officer

Reception manager
London Ontario , Ontario
06.2005 - 06.2050

Community Support & Case Assistant

Human Rights, Economic, Empowerment and Development
Lugazi, Uganda
07.2018 - 04.2024
  • Supported individuals facing legal accusations by helping coordinate meetings and preparing case information.
  • Presented criminal defense cases in court, collaborating with a team of five to provide compelling evidence that reduced client sentences from 30 years to as little as 6 months.
  • Managed up to 5 client files monthly: documented case notes and appointments using MS Office.
  • Delivered weekly presentations to local groups on positive communication and community well-being up to 20 residences, including children.
  • Collaborated with 5 team members to gather information and communicate with local police and services.

Hotel Receptionist

John’s Restaurant
Kamwempe, Uganda
05.2017 - 12.2018
  • Welcomed guests, managed reservations, and provided helpful information with a professional attitude.
  • Processed all cash sales and providing a handwritten receipt.

Caregiver

Private Home
Wattuba, Uganda
01.2014 - 12.2018
  • Provided compassionate care for 10 family members (5 children under four, and 5 adults) including meal preparation, companionship, and support.

Waiter

Luteoma and Sons Restaurant
Kawempe, Uganda
01.2018 - 07.2018
  • Served 53 guests over a 2-hour shift, efficiently in a busy restaurant, ensuring timely orders and customer satisfaction.
  • Maintained clean and organized workstations and supported up to 10 team members during rush hours.

Education

English as a Second Language (ESL) -

St. Patrick Adult and Continuing Education
London, ON
06.2025

Senior Secondary School (High School) -

Wattuba, Uganda
01.2014

Skills

  • Customer Service & Support
  • Conflict Resolution & Advocacy
  • Team Collaboration
  • Data Entry & Documentation
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Community Engagement
  • Assertive Communication
  • Scheduling & Case Coordination

Timeline

Community Support & Case Assistant

Human Rights, Economic, Empowerment and Development
07.2018 - 04.2024

Waiter

Luteoma and Sons Restaurant
01.2018 - 07.2018

Hotel Receptionist

John’s Restaurant
05.2017 - 12.2018

Caregiver

Private Home
01.2014 - 12.2018

Human Rights Officer

Reception manager
06.2005 - 06.2050

English as a Second Language (ESL) -

St. Patrick Adult and Continuing Education

Senior Secondary School (High School) -

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Joel Semanda