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Dynamic IT Support Specialist with practical experience from Kolmården where I was awarded for improving helpdesk functions and network services maintenance. Successfully resolved critical network challenges using refined techniques, delivering solutions that prioritized user experience as well as increased system dependability and overall satisfaction. Skilled in Azure cloud services and makes IT decisions that protects the company operations and enhances productivity while ensuring strategic alignment with business continuity.

With 9+ years of experience in technical support, I am confident in my ability to provide exceptional customer service and support for your clients.

I have a proven track record of handling a high volume of chat and ticket inquiries, consistently maintaining a 95% customer satisfaction rating. My experience spans a variety of industries, including Toshiba, Samsung, AT&T U-verse, and LAUSD group of schools. Additionally, my role as a manager and trainer at Justappraised.com has honed my leadership and organizational skills, as well as my knowledge of real estate documents and software.


I am eager to bring my technical and interpersonal skills to your company and help drive growth and success. I am a quick learner and have a passion for finding creative solutions to complex problems. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Results-driven IT Support professional with a proven track record at Applied Systems, enhancing customer satisfaction through effective problem-solving and technical support. Skilled in Active Directory and SQL database management, I excel in client collaboration and communication, achieving a significant increase in service efficiency and user satisfaction.

Motivated individual with practical experience in IT support and system management. Capable of diagnosing technical issues and implementing user-friendly solutions, fostering improved communication and service delivery. Eager to apply problem-solving abilities in a collaborative tech-focused setting.

I am a Senior IT Administrator responsible for maintaining our office network and overseeing all IT-related services within the company. I also provide support to our clients via our service desk on Freshdesk. Our office network is secured by a MikroTik router, and I manage both Windows and Linux servers, which serve as QA environments for our developers. I set up and maintain these servers daily. Our live infrastructure is hosted on AWS, where I have configured and maintain VPC tunnels for secure connectivity. Service monitoring is handled using AWS tools and Icinga on our local Linux server. Additionally, I manage our mail servers, which are hosted on two separate providers: Office 365 and Google Workspace (G Suite). I am bilingual, possess excellent interpersonal skills, and am a fast learner who is always eager to take on new challenges.
Tech-savvy Telecommunication Intern certified in [Area of certification] coupled with in-depth knowledge of computer hardware, software, installation and maintenance. Motivated and energetic individual skillful in troubleshooting local area network and wide area network systems and training users with hardware and software applications and uses. Structured and methodical team player commended for delivering exceptional customer service and IT support in remote and client-facing capacities.

Joel Sackey

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It Support

Bachelor of Science - Information Technology

High School Diploma -

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